Virgin Super Hub 3 not communicating

[Q84]

 Hi

All I've just moved to Virgin Cable (Vivid 200) over the weekend and have a Super Hub 3, but having an issue with my Vodafone Sure Signal V3 device, which stopped working at the point of switchover. I was on a BT Home Hub before.

Initial investigations suggest the hub is having an issue recognising/communicating with the device (internally - not picking up the mac address and giving it a 192.168.0.X address). It definitely gets a connection as the ethernet cable has a light on the back of the hub.

Tried the usual, different ports, different cables which I know work fine, but just this device is not populating in the connected device page.

I was wondering if anyone else has had an issue connecting their Sure Signal device, as I am sure there must be many others using Virgin Cable.

Appreciate any advice or help

Q84

[Q84]

All I've just moved to Virgin Cable (Vivid 200) over the weekend and have a Super Hub 3, but having an issue with my Vodafone Sure Signal V3 device, which stopped working at the point of switchover. I was on a BT Home Hub before.

Initial investigations suggest the hub is having an issue recognising/communicating with the device (internally - not picking up the mac address and giving it a 192.168.0.X address). It definitely gets a connection as the ethernet cable has a light on the back of the hub.

Tried the usual, different ports, different cables which I know work fine, but just this device is not populating in the connected device page.

[Q84]

I was wondering if anyone else has had an issue connecting their Sure Signal device, as I am sure there must be many others using Virgin Cable.

[Q84]

Appreciate any advice or help

Q84

[Rahim]

@Q84 Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?