Sure Signal

[Stuartattwell]

Hi anyone - read the forum and just about ready to throw it away- not been working for a week - since losing a phone and upgrading to iPhone 6 - tried resetting it and speaking to tech dept to deregister  my number but still not working - can't access my vodaphone as now signal - any more suggestions !!

[BandOfBrothers]

Hi,

If you've SIM swapped then it's suggested to de register the mobile number for 24 hours and then re register. 

Which model of Sure Signal are you using please ?

[Stuartattwell]

Many thanks for quick reply- I have a v2 had it for 4/5 yrs and worked well - when I spoke to sure signal team they said they had done that already!

[BandOfBrothers]

Hi,

It may then also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[Stuartattwell]

I have tried that already no joy either -not convinced my number has been added back on - but as I can't access my vodaphone I can't tell if it has been done!!

[BandOfBrothers]

Live Chat will be able to access your details to check for you. 

[Rahim]

@Stuartattwell Sorry for the delay in replying to your post. 

Please can you let us know if you were able to get this issue resolved?