Hi Dee Mann
I'm sorry to hear that you are having problems here.
Could you please provide me with the full error message you get when you try and connect and what exactly happens.
What version of Vista are you running? Is it the 32 or 64 bit version?
Have you tried uninstalling and re-installing the software?
Let me know and I'm sure we'll be able to get to the bottom of this for you
Thanks
Wayne
eForum Team