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Vmc 9.4.4.17702 Wont Install On Windows 7 Home Premium

lunaeon
Not applicable
Hi guys,

I'm quite new here on the forum so hi to all forummers. I have a problem as stated in the title.

I just bought a new laptop, Acer 4736G with factory-installed activated Windows 7 Home Premium and I want to use the USB stick (K3565-Z) on it. When I click on the VMC installer software version.9.4.4.17702 it won't install successfully. It kept displaying Error 2738: Could not access VBScript run time for custom action. I have tried the regsvr32 vbscript.dll and it registered successfully. I restarted the laptop and tried again but to no avail, the VMC now displayed this message.

"The wizard was interrupted before Vodafone Mobile Connect could be completely installed"

And now I'm completely clueless on the problem. FYI I've have tried other old version 9.2.x.x and 9.3.x.x and the result is the same. I've also disabled Antivirus and Firewall, don't know if that help though. To make sure that the USB stick is not broken, I've install it in Windows XP SP2 and it work fantastically. I can surf the internet with HSDPA connection 24/7 and no issue at all.

So if anyone has any idea or any method of troubleshooting, please help me. Thank's so much guys.
22 REPLIES 22

Retired-Reidar
Moderator (Retired)
Moderator (Retired)
Hello Lunaeon

Welcome to the eForum :)

The Windows 7 VMC VBScript error is something we are currently working on and I will be able to post a resolution as soon as we have found a more definitive one.

In the meantime please can you consider going throught the following workaround:

Please note that these are not official Vodafone confirmed fixes, those will be issued in any fourthcoming updates to the VMC software, as such we can not be accountable for any errors made in changing or configuring your Windows registry files

Depending on whether you are running the 32bit or 64bit version of Windows (the following is a 32 bit fix).

Open a command line window as Administrator, by clicking Start, typing cmd in the search box, then right-clicking on the cmd.exe program and choosing Run as Administrator. Next paste the following in the command line and hit enter.

reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f

That previous command removes the incorrect entry for VBScript support on 32-bit Windows 7. Next you need to make sure VBScript is properly registered by typing:

c:\windows\system32\regsvr32 vbscript.dll

or simply regsvr32 vbscript.dll if you are already in the syswow64 directory.

After following these steps you should be able to install your program without issue on a 32-bit version of Windows 7.


Now for the 64bit version:

Open a command line window as Administrator, which requires clicking Start typing cmd in the search box, then right-clicking on the cmd.exe program and choosing Run as Administrator. Next paste the following in the command line and hit enter.

reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f

That previous command removes the incorrect entry for VBScript support on 64-bit Windows 7. Next you need to make sure VBScript is properly registered by typing:

c:\windows\syswow64\regsvr32 vbscript.dll

or simply regsvr32 vbscript.dll if you are already in the syswow64 directory.


. :(

Thanks

Reidar :ph34r:

eForum Team

MargaretEliz
4: Newbie
Hello Lunaeon

Welcome to the eForum :)

The Windows 7 VMC VBScript error is something we are currently working on and I will be able to post a resolution as soon as we have found a more definitive one.

In the meantime please can you consider going throught the following workaround:

Please note that these are not official Vodafone confirmed fixes, those will be issued in any fourthcoming updates to the VMC software, as such we can not be accountable for any errors made in changing or configuring your Windows registry files

Depending on whether you are running the 32bit or 64bit version of Windows (the following is a 32 bit fix).

Open a command line window as Administrator, by clicking Start, typing cmd in the search box, then right-clicking on the cmd.exe program and choosing Run as Administrator. Next paste the following in the command line and hit enter.

reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f

That previous command removes the incorrect entry for VBScript support on 32-bit Windows 7. Next you need to make sure VBScript is properly registered by typing:

c:\windows\system32\regsvr32 vbscript.dll

or simply regsvr32 vbscript.dll if you are already in the syswow64 directory.

After following these steps you should be able to install your program without issue on a 32-bit version of Windows 7.


Now for the 64bit version:

Open a command line window as Administrator, which requires clicking Start typing cmd in the search box, then right-clicking on the cmd.exe program and choosing Run as Administrator. Next paste the following in the command line and hit enter.

reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f

That previous command removes the incorrect entry for VBScript support on 64-bit Windows 7. Next you need to make sure VBScript is properly registered by typing:

c:\windows\syswow64\regsvr32 vbscript.dll

or simply regsvr32 vbscript.dll if you are already in the syswow64 directory.


. :(

Thanks

Reidar :ph34r:

eForum Team


Could you not also just right click the program goto properties then compatibi;ity tab then tick run this program in compatibility mode for: and chose your os? would save alot of hassle with figiding with registry keys.

rocketsauce
4: Newbie
I seem to be having a similar problem with my K3520-Z usb stick. It worked fine when I had Windows Vista but I've recently upgraded to Windows 7 and I get the same error when trying to install.
Will something be released soon to fix it? I don't want to faff about too much with the registry and things incase I break it, I'm not amazing with computers :mellow:

Jenny
Moderator (Retired)
Moderator (Retired)
Hi guys,

As Reidar said above, this is something we’re aware of and are currently work on.

There isn’t any updates on this as of yet but I can assure you we will let you know as soon as we have any further information. :)

All the best,

Jenny
eForum Team

sleepsleep
Not applicable
ok, my customer bought an Acer Timeline 4810TG today, and he uses vodafone model K3565-Z 3g broadband usb stick

the laptop came with Windows 7 Home Premium 64bits. so. same problem as faced by thread starter, and i actually registered to this forum just to post in this thread.

the suggested unofficial fix couldn't be completed by me because the key is not there.

reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f


reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f

resulted

ERROR: The system was unable to find the specified registry key or value.

i screenshot this particular area of my client win7 home premium 64bit.




so, how could i at least make his 3g usb stick function.
i don't need those fancy interface, just enough to install the 3g modem and use the windows dial-up to dial to broadband also enough.

please assist me and it just urgent.... oh man.

povi9
Not applicable
Hi guys

My problem is same. Little bit difference.

I have got a vodafone K3760 stick, a new acer 5534 laptop with Windows 7 home premium 64 bit.
I installed VMC installer software version.9.4.4.17702, install was successfully.
I started vodafone program... searching for device... 1-2 minutes and write: no device!!!!
If I put stick in other laptop (with xp or vista) this working perfect.

Thanks
Povi

Retired-Jon_V
Moderator (Retired)
Moderator (Retired)
Hi guys

My problem is same. Little bit difference.

I have got a vodafone K3760 stick, a new acer 5534 laptop with Windows 7 home premium 64 bit.
I installed VMC installer software version.9.4.4.17702, install was successfully.
I started vodafone program... searching for device... 1-2 minutes and write: no device!!!!
If I put stick in other laptop (with xp or vista) this working perfect.

Thanks
Povi


Hi Povi,

This is a seperate issue, so it might be best re-posting this in a seperate thread to avoid confusing this one - whatever fixes we find here probably won't help with your problem, as it is not VBScript related. With the information you've given it's not clear exactly what's failing, so we'd need a few more bits of info.

Can you advise what colour and pattern of lights flash on the modem when you plug it in, and also the exact wording of the error message? Any screenshot you can provide will be a big help also.

Jon

eForum Team

povi9
Not applicable
Hi Povi,

This is a seperate issue, so it might be best re-posting this in a seperate thread to avoid confusing this one - whatever fixes we find here probably won't help with your problem, as it is not VBScript related. With the information you've given it's not clear exactly what's failing, so we'd need a few more bits of info.

Can you advise what colour and pattern of lights flash on the modem when you plug it in, and also the exact wording of the error message? Any screenshot you can provide will be a big help also.

Jon

eForum Team


Hi

The stick lights continuous blue flash. Nothing error message.
I plug in stick:


1-2 minutes later:


That`s it!

If I put in to XP or Vista, it working perfect.
If I install windows7 professional??? I don`t want install vista. I like XP, but no xp driver to Acer 5534 on internet.
Please help somebody!

Retired-George
Moderator (Retired)
Moderator (Retired)
Hi povi9,

From the looks of things windows is most likely not installing the USB modem driver correctly. This can happen sometimes with this model of modem if there is already a USB mass storage device in place as it will then not install any of the other components including the modem driver, this can be rectified as follows:

-With the modem plugged in, close any programs
-Go to Start > Control Panel
-Double Click on System
-Click on Device Manager
-Click the + next to Universal Serial Bus Controllers
-If you see a USB Mass Storage or USB composite device then right click them and uninstall
-Unplug the modem, wait 10 seconds and plug back in
-If all goes well then device manager should bounce up and down and the modem will be installed
-Load up VMC and try connecting again.

Let me know how you get on :).

George
eForum Team