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Vmc 9.4.4.17702 Wont Install On Windows 7 Home Premium

lunaeon
Not applicable
Hi guys,

I'm quite new here on the forum so hi to all forummers. I have a problem as stated in the title.

I just bought a new laptop, Acer 4736G with factory-installed activated Windows 7 Home Premium and I want to use the USB stick (K3565-Z) on it. When I click on the VMC installer software version.9.4.4.17702 it won't install successfully. It kept displaying Error 2738: Could not access VBScript run time for custom action. I have tried the regsvr32 vbscript.dll and it registered successfully. I restarted the laptop and tried again but to no avail, the VMC now displayed this message.

"The wizard was interrupted before Vodafone Mobile Connect could be completely installed"

And now I'm completely clueless on the problem. FYI I've have tried other old version 9.2.x.x and 9.3.x.x and the result is the same. I've also disabled Antivirus and Firewall, don't know if that help though. To make sure that the USB stick is not broken, I've install it in Windows XP SP2 and it work fantastically. I can surf the internet with HSDPA connection 24/7 and no issue at all.

So if anyone has any idea or any method of troubleshooting, please help me. Thank's so much guys.
22 REPLIES 22

Retired-Jon_V
Moderator (Retired)
Moderator (Retired)
Hi Monkey.mail2004,

Unfortunately we cannot help you any further with this issue. The VBScript error indicates that your Visual Basic Runtime Component within windows is corrupt or not installed correctly. The error will also appear with any other installations which require the VBScript component, not just our VMC software, as it is not specifically related to anything in our program - but rather something which is supposed to be present within Windows itself.

This really does lie within Microsoft's doman, so I'm sorry that they are passing the buck in this instance :(

Jon

eForum Team

chrisjones
Not applicable
I have spent all day looking for a solution for this problem, trying everything short of a full reinstall. There is a simple solution that worked brilliantly, install and run McAfee Removal Tool and hopefully this should solve your problem.

Download the removal tool from: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

monkey.mail2004
Not applicable

Hi guys,

I'm quite new here on the forum so hi to all forummers. I have a problem as stated in the title.

I just bought a new laptop, Acer 4736G with factory-installed activated Windows 7 Home Premium and I want to use the USB stick (K3565-Z) on it. When I click on the VMC installer software version.9.4.4.17702 it won't install successfully. It kept displaying Error 2738: Could not access VBScript run time for custom action. I have tried the regsvr32 vbscript.dll and it registered successfully. I restarted the laptop and tried again but to no avail, the VMC now displayed this message.

"The wizard was interrupted before Vodafone Mobile Connect could be completely installed"

And now I'm completely clueless on the problem. FYI I've have tried other old version 9.2.x.x and 9.3.x.x and the result is the same. I've also disabled Antivirus and Firewall, don't know if that help though. To make sure that the USB stick is not broken, I've install it in Windows XP SP2 and it work fantastically. I can surf the internet with HSDPA connection 24/7 and no issue at all.

So if anyone has any idea or any method of troubleshooting, please help me. Thank's so much guys.


Hi
I had the same problem and you need to completely un-install McAfee security suite, and its extra files.
I found this exe worked:-

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe"

Give it a try, hope it helps.