Vodafone Broadband Router / iOS

[whiteduck]

Hi there,

Two problems - the iOS Vodafone Broadband application when clicking on the support button tries to send an email to a non-existent address which bounces back - I assume the same is true on the Android version.  Can you please pass this on to your developers to fix as soon as possible.

Reason: 550 5.1.1 <converged complaints at vodafone dot com>: Recipient address rejected: User unknown

Secondly since the recent firmware update I can no longer use the Vodafone Broadband application on my iPhone (iOS 10).  I've tried deleting it and re-installing but no joy and I don't wish to factory reset the router as the application worked fine on my Samsung Tab when I just downloaded it now.  Any ideas?

iPhone 6 (GSM+CDMA)
iOS 10.0.2
App version 1.14

Thanks a lot

Ian

[Retired-Meg-B]

Hi @whiteduck

For help with this you need to talk to our Broadband Team either on the phone by calling 08080 034 515 or by talking to the Broadband Live Chat Team here.

Regards,

Meg-B

[whiteduck]

Are you able to offer a solution / suggestion here first as it could be useful for others with the same problem?

Thanks

[Retired-LouiseE]

Hi there

Please see this announcement page for the latest updates on this. 

Louise