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20-12-2017 11:33 AM
Hi,
I have bought my daughter an IPhone X for Christmas.
Due to recent behaviour in school not being up to standard, I feel she no longer deserves such a phone for Christmas.
I would like to cancel the IPhone X contract that I bought for her under the Vodafone extended Christmas returns policy.
I put the pre order in for the IPhone X on the 27th or October and received the phone on the 3rd of November. The contract officially started on the 2nd of December.
It says that the Vodafone extended Christmas returns policy starts on the 1st of November.
I am wondering if I would be able to return the unused iPhone x and cancel the contract? Under the extended returns policy, as I have no use for it now and after all it is a Christmas present.
Thanks for any help,
Merry Christmas
20-12-2017 12:55 PM - edited 20-12-2017 12:57 PM
Youll be able to return it to a store or call Customer Services on 191 for a returns bag as long as you're within the Network Satisfaction Guarantee period period @wilco1981
From > Returns-policies.
"Extended returns policy for Christmas 2017:
Customers who purchase between 1 November 2017 and 24 December 2017 will be able to return their product until 25 January 2018. Returnable products include orders containing any mobile devices, phones, tablets, or accessories (excludes Vodafone Broadband). You'll need to return the product to us, in its original packaging, undamaged and complete with all of its original accessories. Any free or discounted promotional products received must also be included."
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
20-12-2017 12:57 PM
Call 191 and select the Returns Option.
They will send you Returns Envelope. Just pack it and drop it at a Post Office.
They will process also any upfront fees that you have paid.