Vodafone Home Broadband / Vodafone Connect

[dynamick]

Hi there. Firstly the speeds and setup on my broadband have been great, so has most of the customer support I have had with initial gremlins on setup

I do have two big headaches though. I have a zyxcel nsa325 network drive which I store music, photos, movies etc on and On my old plusnet modem I just plugged it in the ethernet port and my Hitachi tv saw it. Now although the drive is visible through my PC and is visible wordlessly on the home network, the drive is not seen by my TV *unless the drive is plugged directly into the the ethernet port on the TV. So what setting am missing, there is no help or suggestions on the net, with it being a new modem there is no firmware 6 for it either.

Secondly, when I signed up for vodafone home broadband I was told that I would get 10 email addresses too, I have no idea where they are or indeed the pop/imap.plus.net settings for the addresses or the settings so I can send emails on my current email address.

Hope someone can help and thanks in advance

Mick

[WillVXR]

@Spiralgalaxy5

Nothing was taken personally its just I cannot understand the logic of defending something that is broken and requires additional equipment as a workaround.

Incredulous is more appropropriate than "Personal".

[Spiralgalaxy5]

My point is, by blurring the distinction between access point (Modem) and internal home-network (Router) Vodafone are opening themselves up to providing technical support for all manner of things, many of which could be unrelated to their supply service or equipment. As home computer networks continue to evolve the support problems resulting from the supply of a complete package (Internet Service plus Modem-Router hardware with firmware updates) will only get worse for ISPs in general, not just Vodafone. I do agree with others who wish for Vodafone to supply customers with access details allowing people to use their own Modems (or Modem/Router devices). I don't understand why they cannot do this. I wonder if there is a way of modifying a VDSL Modem/Router to be used as a packet sniffer to capture the connection data - interesting project for someone...

[user2202]

@ Spiralgalaxy5

Firstly vodafone dont let you use your own router, even using their router as a modem, its still not a modem and is a router - with everything stripped out.

Yes there are a few reasons not to us he VF router as effectively a modem and have a better router after the VF hardware.

If the VF router was a modem it might be slightly different - but i spent 2 or 3 days playing around with that and on a number of levels its both less effective and has its own problems. Ive already said the vodafone router acting as a modem has IP addressing issues, which would further solve using it in the way you describe.

Also the current equipment (which we are paying for) cant cope with basic service provision - which is an issue in itself

Moving on is an option, but when you have phones and data contracts on he account and work stuff linked its hassle, takes time and costs me money where its VF's issue - not to mention both the principle of it etc

All considered i like vodafone and would like to stay with them, but 1 problem seems to drive me to the only option of leaving - its not right

[cdl]

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@Spiralgalaxy5 wrote:
@cdl, @user2202: Vodafone DO let you use your own router; they do not allow (or at least make it easy for) people to use their own Modems and I can understand why.

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Do you work for Vodafone? Why so aggressive? Others have already replied about the technicalities. I had already mentioned double NAT. Additionally, I have no guarantee that, using Vodafone's incredibly poor contraption as a router with wifi switched off (no, it cannot be set as a router only) all the issues with the connection dropping for no reason would be solved.

Finally, Vodafone  are enforcing a restriction that is not in the contract and that we never agreed to. I will not explicitly say what I think of this behaviour, or Vodafone would censor my message, but, well, that's easy to infer! If I had to spend tens of thousands of pounds to prove my point I wouldn't do it, but since a complaint to the Ombudsman only costs me a few minutes of my time I will be more than happy to do it.

On a separate note, yesterday, Saturday Feb 25th 2017, Vodafone pretended to call me back about my complaint 3 times. I say pretended because, on all occasions, I picked up the phone 1 to 3 seconds after it started rining, yet it had already gone to voicemail. Again, I am not going to comment explicitly for fear of Vodafone's cencorship, but we can all draw our own conclusions, can't we?

[Boyo1927]

Well i logged a xomplaint on wed and was promised a call by the end of today. No call which is the same when i was told the tech team.would contact me and didnt. Come on vodafone sort out your customer service. We c9n6tinue to have daily drop outs and i need to know what solution you are coming up with?

[user2202]

The cause of the drop outs is the router cant cope and it has memory issues - uncontrolled use of memory at 80+% it drops web interface and at 90% its unresponsive.

Solution - Turn off your UPNP

[Boyo1927]

Is this why when resetting its ok for a bit but then usuage or memory builds up to a point of u stable connections? Can i turn off UPNP on 192.168.1?

[daviesr]

I understand many of you are having dropouts and memory at 90% plus, but mine's at 61% and uptime since last reboot 25 days 20 hours. ppp uptime 3 days 22 hours. my UPNP is turned on. The VF router is providing all functionality, no sub router involved.

So maybe there's something else in the mix, you still have split SSID turned off? oh and i've set my lan to 10.0.0.* 255.255.255.0

[user2202]

@ daviesr - yes its the routers are rubbish - there is probably a bad hardware batch or its a firmware issue on certain devices etc etc.

Yours is clearly one that works and im sure there are others. But there are others that could use their own equipment too, which would work even better. my 3rd overall router is better than my 2nd

[user2202]

UPNP is turned off on the router, so yes - try it, if it works done, if it doesnt well you can turn it back on.

it wont change the fact the router is rubbish, featureless, weak security and VF should let you use yourown, but if it gets you on