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Hey there James,
Shame to hear that you're having difficulties getting this to work. Let's divide this problem up as follows:
- Assuming you're all topped up with credit, for browsing, what browser are you using (e.g Internet Explorer, FireFox, Safari)?
- Could you try another? Any difference?
- Also, what website does it come up with? If you have a URLweb address, that'd be great, and might explain what's going on.
- Are you connecting via 2G or 3G? You can tell the difference by the colour the modem flashes up, as well as what the Vodafone Mobile Connect says. Green means 2G, Blue means 3G, turqouise means 3G+ HSDPA (fastest).
- Lastly, does it time-out, or come up with an error message or page? If so, can you paste it here or screenshot it?
For emails:
- What client are you using (eg. Outlook, Thunderbird, Mac Mail)?
- Does the client work normally when wired / wireless LAN?
- Again, any error messages?
Can you additionally check any other services such as Instant Message or software updates work or don't. Lastly... any difference in connection between Mac and PC laptop?
If you can let us know the above and any further details, I'm sure we'll be able to advise you how to get it working
Daz
eForum Team
PS... Remember that if you're ever stuck for time, our Online Services are here to save you time and money calling us on 191. Need your bill away from the office? Our comprehensive Online Billing centre has it all!
If you have a spare minute and don't mind leaving some feedback, click the link in my signature and let us know what you think!
Shame to hear that you're having difficulties getting this to work. Let's divide this problem up as follows:
- Assuming you're all topped up with credit, for browsing, what browser are you using (e.g Internet Explorer, FireFox, Safari)?
- Could you try another? Any difference?
- Also, what website does it come up with? If you have a URLweb address, that'd be great, and might explain what's going on.
- Are you connecting via 2G or 3G? You can tell the difference by the colour the modem flashes up, as well as what the Vodafone Mobile Connect says. Green means 2G, Blue means 3G, turqouise means 3G+ HSDPA (fastest).
- Lastly, does it time-out, or come up with an error message or page? If so, can you paste it here or screenshot it?
For emails:
- What client are you using (eg. Outlook, Thunderbird, Mac Mail)?
- Does the client work normally when wired / wireless LAN?
- Again, any error messages?
Can you additionally check any other services such as Instant Message or software updates work or don't. Lastly... any difference in connection between Mac and PC laptop?
If you can let us know the above and any further details, I'm sure we'll be able to advise you how to get it working
Daz
eForum Team
PS... Remember that if you're ever stuck for time, our Online Services are here to save you time and money calling us on 191. Need your bill away from the office? Our comprehensive Online Billing centre has it all!
If you have a spare minute and don't mind leaving some feedback, click the link in my signature and let us know what you think!
Hey again James!
Glad we got to the bottom of it! Don't worry at all - we were all new to technologies once (I remember my first BlackBerry - to others I must have looked like I was studying some strange alien technology!). We're here to help, and it's simply great that you've found the forum - this is the right place to ask away.
With regards to your SMS query, sadly, the text ability has been removed (though you can still receive texts no problem). I know this isn't ideal, and we've had a lot of feedback about the matter. If this is a necessity for you, you'll need a contract SIM to do this (have you seen our SIM Only range?), and the SMS Centre from within the Vodafone Mobile Connect - if it's not there, you may need to download the latest Vodafone Mobile Connect. Below are links to the PC version as well the Mac version should you want to update that as well. Please note that there is no SMS facility with the Mac version sadly - like you, I prefer using Mac's too, so miss out on that option.
VMC Mac
VMC Windows
Let us know if we can help further at all!
Daz
eForum Team
Glad we got to the bottom of it! Don't worry at all - we were all new to technologies once (I remember my first BlackBerry - to others I must have looked like I was studying some strange alien technology!). We're here to help, and it's simply great that you've found the forum - this is the right place to ask away.
With regards to your SMS query, sadly, the text ability has been removed (though you can still receive texts no problem). I know this isn't ideal, and we've had a lot of feedback about the matter. If this is a necessity for you, you'll need a contract SIM to do this (have you seen our SIM Only range?), and the SMS Centre from within the Vodafone Mobile Connect - if it's not there, you may need to download the latest Vodafone Mobile Connect. Below are links to the PC version as well the Mac version should you want to update that as well. Please note that there is no SMS facility with the Mac version sadly - like you, I prefer using Mac's too, so miss out on that option.
VMC Mac
VMC Windows
Let us know if we can help further at all!
Daz
eForum Team
