Vodafone K3765 Dongle - It Disconnects Immediately

[maldin]

Hi,
Hope I don´t bore anyone. I bought the K3765 stick Pay as you Go, 3 weeks ago in Spain. Connected no problems, wprls really fast on Vodafone ES, worked straight out of the box. I´m still in Spain. The K3765 worked fine with the Vodafone software for 2 weeks. I then connected to a wireless hotel connection while in Cadiz. The hotel wireless connection worked fine. I used this free access to update my antivirus and windows software. I returned back to Benalmadena in Spain and now cannot connect to the internet with the K3765.
The K3765 is recognized and vodafone mobile connect software seems to work fine.
The software shows the K3765 is connected ( after I click the connect button ). But still no internet access.
I open the network connectins in windows and find that initially the K3765 connects, gets some network information from vodafone and then promptly disconnects. The vodafone software still shows it connected. as I cannot access the internet I assume that the vodafone software has not realised the K3765 has been disconnected.
I have uninstalled any possible conflicting software (my samsung suite) my wifes nokia suite etc. I have uninstalled all modem drivers including the K3765 driver. I have uninstalled the vodafone connecting software and re-installed the latest version from Vodafone. I disabled my wireless connection software. I still get the same problem. I disabled my inbuilt conexant modem etc but nothing seems to work. What makes things even worse is I cannot get any help from Vodafone Spain because my Spanish is not good enough to explain the problem. Vodafone UK have been even worse, after spending 30 mins being transferred the mobile broadband help desk refused to assist and said it is a Vodafone Spain problem. Any help in resolving this issue would be appreciated. I cannot connect the K3765 as my Dell laptop is the only computer that I have with me. I got 250 mb free with the K3765 but according to the vodafone software I still have over 100mb left.

[Retired-Trev]

Hi mal_function

Welcome to the Vodafone eForum family. It's always good to welcome new people on board.

We can help here to a certain point, but unfortunately we cannot check for service issues in Spain, or look at your Vodafone Spain account to ensure it's all correctly configured.

You have already undertaken most of the tasks I would of advised you to do, but can i ask, do you get any error code when you attempt to connect to your browser? If you are, letting me know what they are will help in resolving this issue for you.

I'd also like to note, Vodafone Spain does offer English speaking advisors. Have you attempted to contact them, and got no response?

Let me know if your still having issues, and I'll help further.

Regards

Trev
eForum Team

[maldin]

Hi mal_function

Welcome to the Vodafone eForum family. It's always good to welcome new people on board.

We can help here to a certain point, but unfortunately we cannot check for service issues in Spain, or look at your Vodafone Spain account to ensure it's all correctly configured.

You have already undertaken most of the tasks I would of advised you to do, but can i ask, do you get any error code when you attempt to connect to your browser? If you are, letting me know what they are will help in resolving this issue for you.

I'd also like to note, Vodafone Spain does offer English speaking advisors. Have you attempted to contact them, and got no response?

Let me know if your still having issues, and I'll help further.

Regards

Trev
eForum Team

[maldin]

Hi Trev,

Thanks for the welcome. I contacted the original vodafone shop that I bought the K3765 from but they don´t speak english at all. I have also contacted the vodafone shop in Benalmadena and they also don´t speak english. The vodafone lady in Malaga gave me a contact number but when I phone the number the voice is in Spanish. It does appear to give various options to select but I don´t know which one to chose.

I get no error when I attempt to connect to explorer, just the usual unable to connect page and the offer to troubleshoot the problem. The troubleshooting option was little help. The problem seems to occur once the software gets the initial information from the network. Its seems I get connected but get thrown off immeadiatly. I know I still have over 100Mb of usage left. If their was no usage left is it normal practice that the software or vodafone would notify me of this.

There was one thing I failed to mention. My initial reaction to this problem was to restore the computer to an earlier date. When I tried to restore, my laptop went through the procedure but after rebooting informed me that it was unable to restore my computer to an earlier date. Hope this does not mislead you as I said the last thing I tried was to reload the latest vodafone software into the computer but that failed to rectify the problem. I switched off my antivirus and firewall when I loaded the software back in just in case they blocked part of the program.
Life would be much easier if I could test in another computer at least I could eliminate my laptop from the issue. Thanks again for your input. I have a friend who is Spanish and speaks English well so I will drag him along to the local vodafone shop and try and get some help.
Mal Function