OK, don't wanna be too negative but if you had the past 24 hours I have just endured you'd bit a bit peeved too. Here's how it all started:
Since upgrading my Mac to 10.6 Snow Leopard, the Huaweii E220 was lagging a bit, so I contacted phone support. They advised me that "the new K4505 was what I should be using for the Mac 10.6, it comes with the software on and is plug and play", sounded good to me at the time so I agreed to extending my contract for 18 months to get one.
It arrived yesterday after a 5 day delay due to stock probs. Unwrapped it, plugged it in and it told me to install VMB software v3. Did so and restarted machine - this is where it all goes downhill....
It wouldn't open VMB, so I uninstalled, re-installed using the appropriate uninstaller/installer - no development.
Called support - explained problem, to be told that if I was using 10.6 I need to download the new software VMB 4.01.03, a bit tricky with no modem but I dusted off my wife's imac and tried it in there - it worked and I downloaded new software and returned to new machine (2x Dual Core Intel Xeon) and duely installed - the installer did not complete as one would normally expect, no prompt to tell you to restart, just comes up saying "VMB quit unexpectantly". Tried restarting, uninstalling, reinstalling, downloading again to make sure no problems with download, installed, reinstalled, etc, etc and back on the phone to support...
Finally got through to Mac Support after 47minutes in queues and 8 redirects, to be told that "its the operating system you have, 10.6 won't work with VMB, you need to upgrade your OS to 10.6.3. I have a Mac at home running 10.6.3 with the K4505 so I know it works". So this morning I drive to town (after failing to hold a connection long enough on the old machine to get even one Meg downloaded, yet along the 1500Meg of updates required.) Downloaded the 3 Mac OS upgrades and burned them to disc, got home and upgraded to 10.6.3.
Guess what, no development the software still would not open. Same error message.
Called Support - After 18 minutes managed to get somebody reporting to be Mac Tech Support, they said "that modem is not compatible with 10.6.3 sir, you need to speak to exchanges and get a different one, look on the internet for one which is compatible" (yeah right!) was then passed to exchanges who told me "no they are incorrect, if you have a 10.6.3, you really need a K4505, do you want one?". No I said I have one, its 24 hours old and it works fine, its the VMB software which is not working. "OK sir we will put you through to Mac Support" - 15 minutes passed waiting for a reply, then "sorry we can't get through we will call you back". Still waiting.
So PLEASE ANYBODY CAN YOU HELP ME! I have missed 2 days of work now and its costing big time.
Upon 'quitting unexpectedly' I generated an error report and this it what it says, if you can guide me to some way of getting back to normality please do help:
********************************************************
Process: Vodafone Mobile Broadband
Path: /Applications/Vodafone Mobile Broadband.app/Contents/MacOS/Vodafone Mobile Broadband
Identifier: de.novamedia.Vodafone Mobile Broadband
Version: 4.01.03.00 (15378)
Code Type: X86 (Native)
Parent Process: launchd
Date/Time: 2010-07-14 12:15:59.885 +0100
OS Version: Mac OS X 10.6.3 (10D578)
Report Version: 6
Interval Since Last Report: 20 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 1 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 7E2F31DB-AB87-44A4-AA86-7B0F6FB84E51
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
*** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -: index (0) beyond bounds (0)'
*** Call stack at first throw:
(
0 CoreFoundation 0x94319bda __raiseError + 410
1 libobjc.A.dylib 0x98f95509 objc_exception_throw + 56
2 CoreFoundation 0x94319908 + + 136
3 CoreFoundation 0x9431987a + + 58
4 Foundation 0x912934dc _NSArrayRaiseBoundException + 121
5 Foundation 0x911e6c6a - + 63
6 CoreWLAN 0x1453a0c3 - + 214
7 CoreWLAN 0x14536134 - + 63
8 CoreWLAN 0x145360df + + 55
9 AirportSnowLeopard 0x00feae73 - + 89
10 Vodafone Mobile Broadband 0x00064cd3 - + 319
11 Vodafone Mobile Broadband 0x000682aa - + 162
12 NetworkManager 0x00154c4a - + 469
13 Vodafone Mobile Broadband 0x00059ea6 - + 42
14 NetworkManager 0x00155095 - + 121
15 Vodafone Mobile Broadband 0x000598fa - + 75
16 Vodafone Mobile Broadband 0x000670c8 - + 214
17 CoreFoundation 0x942b2584 - + 196
18 AppKit 0x91a64bc8 - + 1566
19 AppKit 0x91a62ba0 loadNib + 257
20 AppKit 0x91a61f99 + + 228
21 AppKit 0x91a61eaa + + 158
22 AppKit 0x91a61df5 + + 383
23 AppKit 0x91a5ebf9 NSApplicationMain + 434
24 Vodafone Mobile Broadband 0x00002b42 _start + 216
25 Vodafone Mobile Broadband 0x00002a69 start + 41
)
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x94364a07 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
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