Vodafone Mobile Broadband: Activation Reminder emails

[suzanne_m53]

My new Kindle Fire came with an inbuilt Vodafone SIM and I purchased the initial 3 month data starter pack and registered a 'my vodafone' account - I have accessed the internet both using my home wi-fi connection and using the Vodafone mobile broadband network. And yet I am still receiving daily 'Vodafone Mobile Broadband: Activation Reminder' emails which say "Your are one step away from joining Vodafone... Your Vodafone SIM card is ready to be activated... Make sure you're connected over a supported Vodafone network and your activation will be complete"

Well, since I have been connected over the Vodafone network already, I'm not clear what it thinks I haven't done, and the emails are now more of an irritant than anything else! How do I make them stop? I called the 191 team for help, and they seemed to have no idea what I was talking about and fobbed me off with some excuse about registering the 'my vodafone' account. Does anybody have any ideas?

[Retired-Sarah]

Hi @suzanne_m53 

Welcome to the eForum.

We’d need to look into your account to advise further.

Please find our Contact Us page and we’ll be happy to help.

Thanks,

Sarah

[ccwking]

As per another user in this forum, I am also experiencing activation emails for my Kindle Sim on Mobile Broadband.

I am getting "activation emails" for the address @cwking, however my kindle has been registered under @cking and is fully connected and working fine.

I have so far had FOUR seperate chats with the agents under Contact us

1st Time ::Vodafone apologised and promised me i I would get no more.

However 5 more arrived.

2nd Time: I contacted you again, this time they told me they had switched off marking emails, and this would fix it, however it continued,

3rd Time: I contact you again, and again was told very sorry and it would be dealt with.

4th Time: I spoke to a specialist, who advised me the request was sent and to allow 24hrs before they stopped.

Alas they continue!!!

I may try and chat once more, then wirte to the complaints.