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Hi lorenzo79,
Firstly, a very warm welcome to the eForum, it's always good to see new faces around here
Sorry to hear that you're having problems with your connection I know how frustrating an unreliable internet connection can be.
I'd like to look into this for you, if you could provide me with the following info I'll be able to help. Firstly, which model of modem are you using?(this will be on the base of the modem itself), also the windows version and model of laptop would be handy to know.
Secondly, which version of VMC software are you using to connect? This can be obtained by going into help and then about within the VMC software.
Thirdly, are there any specific error messages or error codes that you notice when it disconnects? Also, do you notice if the light on the modem changes colour or starts flashing at all?
Finally, if you could let me know your postcode then I can have a detailed look into your location to see if there are any network issues. Additionally, do you use a Vodafone mobile phone in the same location? If you do, it may be worth trying the SIM card from your modem in the phone and connecting to the internet on the phone. This will test the SIM card and would also force a "network update" on the SIM which could improve your connection.
If you could get back to me with the info above then I'll look into this for you
George
eForum Team
Firstly, a very warm welcome to the eForum, it's always good to see new faces around here
Sorry to hear that you're having problems with your connection I know how frustrating an unreliable internet connection can be.
I'd like to look into this for you, if you could provide me with the following info I'll be able to help. Firstly, which model of modem are you using?(this will be on the base of the modem itself), also the windows version and model of laptop would be handy to know.
Secondly, which version of VMC software are you using to connect? This can be obtained by going into help and then about within the VMC software.
Thirdly, are there any specific error messages or error codes that you notice when it disconnects? Also, do you notice if the light on the modem changes colour or starts flashing at all?
Finally, if you could let me know your postcode then I can have a detailed look into your location to see if there are any network issues. Additionally, do you use a Vodafone mobile phone in the same location? If you do, it may be worth trying the SIM card from your modem in the phone and connecting to the internet on the phone. This will test the SIM card and would also force a "network update" on the SIM which could improve your connection.
If you could get back to me with the info above then I'll look into this for you
George
eForum Team
Hi Myrm,
It's never much fun when the internet doesn't work correctly
I've had a check on site 6553 and it seems to be working correctly, I've also checked some of the other sites close to it and cannot see any issues with them either.
There's a couple of things I can suggest you try though. Firstly, try clearing the cache and cookies in your web browser, depending which browser you're using it'll be in a different place, e.g. with internet explorer it can be found in Tools - Internet Options.
If this fails I would recommend clearing your DNS cache, this can be done by loading up the command prompt via the start menu (in XP you would type cmd into run, on Vista you need to type cmd into the search bar, right click on the result and then run as administrator) and then typing in ipconfig /flushdns (note the space after ipconfig), you'll then need to re-boot the PC. This will effectively clear any backlog of internet data that may be clogging up the system.
Failing that, it may be worth trying connecting without the VMC software, this is done using the VMC dial up connection found in start - connect to.
Let me know how you get on.
George
eForum Team.
It's never much fun when the internet doesn't work correctly
I've had a check on site 6553 and it seems to be working correctly, I've also checked some of the other sites close to it and cannot see any issues with them either.
There's a couple of things I can suggest you try though. Firstly, try clearing the cache and cookies in your web browser, depending which browser you're using it'll be in a different place, e.g. with internet explorer it can be found in Tools - Internet Options.
If this fails I would recommend clearing your DNS cache, this can be done by loading up the command prompt via the start menu (in XP you would type cmd into run, on Vista you need to type cmd into the search bar, right click on the result and then run as administrator) and then typing in ipconfig /flushdns (note the space after ipconfig), you'll then need to re-boot the PC. This will effectively clear any backlog of internet data that may be clogging up the system.
Failing that, it may be worth trying connecting without the VMC software, this is done using the VMC dial up connection found in start - connect to.
Let me know how you get on.
George
eForum Team.
Hi George_VF
Many thanks for checking on the site for me, I am glad to hear it is in full working order. Thank you also for the tips. I will try them out when I get home tonight.
Now back to Animal Crossing.....
Many thanks for checking on the site for me, I am glad to hear it is in full working order. Thank you also for the tips. I will try them out when I get home tonight.
Now back to Animal Crossing.....
Hi George_VF
Thought I would get back to you to let you know that I tried your suggestion of clearing the DNS cache, and I am pleased to say that it seems to have solved the problem.
Thanks very much for your time and help.
Now back to Animal Crossing .....
Thought I would get back to you to let you know that I tried your suggestion of clearing the DNS cache, and I am pleased to say that it seems to have solved the problem.
Thanks very much for your time and help.
Now back to Animal Crossing .....
Hi lorenzo79,
Thanks for the detailed response. From the sounds of it this looks like it might simply be a case of signal dropping out. Error 631 effectively means that the connection was terminated unexpectedly, if signal drops this is one of the error codes that would normally appear.
I was able to get your postcode from your profile, I've had a good look into this and can see that whilst the 3G coverage in the area is mostly very good, I can see that very close to your location there is a small area of patchy coverage. Unfortunately due to the way our map displays the postcode I cannot say for sure exactly where you are located, it could even be in this area of patchy coverage, most likely I'd say you're just on the edge of it. As well, our Coverage Viewer is only a prediction and is not 100% accurate, there's often factors that may cause the signal to drop particuarly with indoor coverage, strange as it sounds it's not unheard of for walls to block off coverage. For this reason we can never guarantee what indoor coverage is going to be like.
One suggestion I can make is to maybe try using the device very close to a window however I do understand that this may not be possible. In terms of the 2 year contract. As you mention that you have only purchased this last week you may still be able to return the modem as we do offer a 7 day cooling off period.
I've sent you an email, if you do decide to return the device then please respond to the email with all the details it asks for and we'll get back to you as soon as we can. Alternatively you could call customer services on 191 from a Vodafone mobile or 08700700191 from any other line.
George
eForum Team
Thanks for the detailed response. From the sounds of it this looks like it might simply be a case of signal dropping out. Error 631 effectively means that the connection was terminated unexpectedly, if signal drops this is one of the error codes that would normally appear.
I was able to get your postcode from your profile, I've had a good look into this and can see that whilst the 3G coverage in the area is mostly very good, I can see that very close to your location there is a small area of patchy coverage. Unfortunately due to the way our map displays the postcode I cannot say for sure exactly where you are located, it could even be in this area of patchy coverage, most likely I'd say you're just on the edge of it. As well, our Coverage Viewer is only a prediction and is not 100% accurate, there's often factors that may cause the signal to drop particuarly with indoor coverage, strange as it sounds it's not unheard of for walls to block off coverage. For this reason we can never guarantee what indoor coverage is going to be like.
One suggestion I can make is to maybe try using the device very close to a window however I do understand that this may not be possible. In terms of the 2 year contract. As you mention that you have only purchased this last week you may still be able to return the modem as we do offer a 7 day cooling off period.
I've sent you an email, if you do decide to return the device then please respond to the email with all the details it asks for and we'll get back to you as soon as we can. Alternatively you could call customer services on 191 from a Vodafone mobile or 08700700191 from any other line.
George
eForum Team
