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Hi Steveyb
Welcome to the eForum, populated by techies and moderators alike,
This seems to be an issue with Vista itself and the Vodafone mobile Connect (VMC) software, if the above mentioned fixes haven't worked then we need to make sure you're using the latest version of VMC 9.3.6. I noticed Dawn P was using an older 9.2.4 which might actually be contributing to the problem.
Please uninstall your current version of VMC, reboot TWICE, then install VMC 9.3, reboot again and then attempt a connection. You'll have to keep me posted on your progress as well as supply any error messages you encounter, these help to further diagnose things and take the next trouble shooting step.
A good thing to test would be the modem on a different computer running either XP, we can monitor the connection and see if the error repeats itself.
Once you're up and running you'll want to keep up to date with your usage via Online Billing and the broadband data calculator, it really saves you running around and waiting on call for usage updates, and it's self service in that you can organise your time in any way you please, it gets my vote for sure.
Reidar
eForum Team
Welcome to the eForum, populated by techies and moderators alike,
This seems to be an issue with Vista itself and the Vodafone mobile Connect (VMC) software, if the above mentioned fixes haven't worked then we need to make sure you're using the latest version of VMC 9.3.6. I noticed Dawn P was using an older 9.2.4 which might actually be contributing to the problem.
Please uninstall your current version of VMC, reboot TWICE, then install VMC 9.3, reboot again and then attempt a connection. You'll have to keep me posted on your progress as well as supply any error messages you encounter, these help to further diagnose things and take the next trouble shooting step.
A good thing to test would be the modem on a different computer running either XP, we can monitor the connection and see if the error repeats itself.
Once you're up and running you'll want to keep up to date with your usage via Online Billing and the broadband data calculator, it really saves you running around and waiting on call for usage updates, and it's self service in that you can organise your time in any way you please, it gets my vote for sure.
Reidar
eForum Team
Hi Steveyb
Welcome to the eForum, populated by techies and moderators alike,
This seems to be an issue with Vista itself and the Vodafone mobile Connect (VMC) software, if the above mentioned fixes haven't worked then we need to make sure you're using the latest version of VMC 9.3.6. I noticed Dawn P was using an older 9.2.4 which might actually be contributing to the problem.
Please uninstall your current version of VMC, reboot TWICE, then install VMC 9.3, reboot again and then attempt a connection. You'll have to keep me posted on your progress as well as supply any error messages you encounter, these help to further diagnose things and take the next trouble shooting step.
A good thing to test would be the modem on a different computer running either XP, we can monitor the connection and see if the error repeats itself.
Once you're up and running you'll want to keep up to date with your usage via Online Billing and the broadband data calculator, it really saves you running around and waiting on call for usage updates, and it's self service in that you can organise your time in any way you please, it gets my vote for sure.
Reidar
eForum Team
Hi,
thanks for the reply. What I forgot to mention is that the Dongle is in fact a HUAWEI K3565 model using VMC software version 9.3.6.12095. Is this the latest / correct S/W update?
The Dongle displays similar problems on another Vista machine that I tried to use but works fine on one running XP so as you say this points to a Vista problem.
My laptop also tends to 'hang' only when running VMC
regards,
Steve
Hi Steveyb
Thanks for coming back to me here. I can totally understand how frustrating this issue must be for you. If I'm honest, the more we question this issue the more it seems to be an issue with the operating system.
My suggestion at this point would be to seek out expert advice from an independant IT Specialist in order to get this problem resolved. However, we're never one to shy away from an issue so I did a bit of Internet searching and found this answer that may help the situation.
Please note that we cannot be held responsible for any problems that occur if things go wrong with this fix and that I highly recommend you speak to an IT Specialist. For those of you who are confident though :-
1. Click Start, and then click Help and Support.
2. Under Pick a Task, click Use Tools to view your computer information and diagnose problems.
3. In the Tools area, click System Configuration Utility.
4. In the right pane, click Open System Configuration Utility. This opens the System Configuration Utility.
5. Click the Services tab.
6. Make sure all the following services are turned on. To turn on a service, click to select the check box.
Application Layer Gateway Service
Network Connections
Network Location Awareness (NLA)
Plug and Play
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Procedure Call (RPC)
Telephony
LexBce Server (if you have it)
7. Click OK, and then click Restart.
If the above doesn't fix the problem, try the following:
1. Open the Start menu
2. Go to Accessories
3. Right click on Command Prompt and choose "Run as administrator"
4. After the Command Prompt window opens type the following:
sfc /scannow
This will scan your system files for problems, report on what it finds, and will instruct you to reboot if repairs need to be made.
Please let me know if you have any more problems and we'll do our very best (Whatever that may be
) to help you further with this.
For anybody else interested in where I got the answer from then this is the link to the external forum.
For anybody else with any questions at all about Mobile Broadband there's a handy FAQ section on our Help Centre
Thanks
Wayne
eForum Team
Thanks for coming back to me here. I can totally understand how frustrating this issue must be for you. If I'm honest, the more we question this issue the more it seems to be an issue with the operating system.
My suggestion at this point would be to seek out expert advice from an independant IT Specialist in order to get this problem resolved. However, we're never one to shy away from an issue so I did a bit of Internet searching and found this answer that may help the situation.
Please note that we cannot be held responsible for any problems that occur if things go wrong with this fix and that I highly recommend you speak to an IT Specialist. For those of you who are confident though :-
1. Click Start, and then click Help and Support.
2. Under Pick a Task, click Use Tools to view your computer information and diagnose problems.
3. In the Tools area, click System Configuration Utility.
4. In the right pane, click Open System Configuration Utility. This opens the System Configuration Utility.
5. Click the Services tab.
6. Make sure all the following services are turned on. To turn on a service, click to select the check box.
Application Layer Gateway Service
Network Connections
Network Location Awareness (NLA)
Plug and Play
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Procedure Call (RPC)
Telephony
LexBce Server (if you have it)
7. Click OK, and then click Restart.
If the above doesn't fix the problem, try the following:
1. Open the Start menu
2. Go to Accessories
3. Right click on Command Prompt and choose "Run as administrator"
4. After the Command Prompt window opens type the following:
sfc /scannow
This will scan your system files for problems, report on what it finds, and will instruct you to reboot if repairs need to be made.
Please let me know if you have any more problems and we'll do our very best (Whatever that may be
) to help you further with this.For anybody else interested in where I got the answer from then this is the link to the external forum.
For anybody else with any questions at all about Mobile Broadband there's a handy FAQ section on our Help Centre
Thanks
Wayne
eForum Team
