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Solution

Vodafone Smart 4 Turbo crashing and factory reset

DavidF1940
2: Seeker
2: Seeker

I've had my Smart 4 Turbo for about 6 months. I don't use it very much (switched on about once a week!), but about 1 in 4 times it crashes whilst in my pocket (in a leather type cover). It tells me to reboot.

 

Chap in Vodaphone shop said I might try a factory reset. To do this I want to first back up all my data onto my computer - mostly apps and contacts. How do I do this please? (I couldn't find how in the manual).

 

Thanks and regards

 

David

5 REPLIES 5

hrym
17: Community Champion
17: Community Champion

The easiest way is simply to connect the phone by USB cable.  The computer should then see it as external storage.

 

The crash issue may be caused by limited resources.   The Smart range has very little internal storage and an sd card is pretty much essential - use it for photos and downloaded content.

Backing-up as simple as that? OK. Thanks.

 

As for memory, my internal memory is showing 1GB of 2.27GB free. I can't see that being a problem, can you? Also I have an SD card showing 29.2GB of 29.7GB free!

 

Cheers

 

David

hrym
17: Community Champion
17: Community Champion

If you connect the phone to a computer, you can copy across things like photos (the folder may be called Camera, Pictures or DCIM) and music.  Anything you downloaded will probably be in the Download folder.  Anything on the sd card will be safe as long as you remove it before the reset.   If the card is set as default storage for anything (eg the camera), the reset process will treat it as part of memory and wipe it.

 

There are proprietary backup programs and some devices have them built in.  I always favour the file-by-file approach as it gives you more control.

 

Your Contacts and Calendar should be sync'd with Google, but log in on the computer and check that.  When you sign back into Google, they should simply re-appear.

 

After a reset, run the phone vanilla, with no extra apps or content, for a while and see if it behaves.   If it does, add your apps back one by one.   If the problem recurs, you've nailed the culprit if it's an app.

 

On top of storage, the device also has an area of working memory and this is also fairly limited.  Overloading it can cause the issues you're having, so you could also try tapping the recent apps button (to the right of the home key).  If there's a "clear" option  - sometimes an X - tap that and it'll clear a lot of stuff out.   The OS should handle memory for itself, but some apps are better and handing resources back than others.  My elderly Samsung tablet often needs a restart after a day or so of use.

That looks good advice. As a pretty low user of the phone (I am of the older generation, but more comfortable with computers) I have not got the hang of syncing and I don't use Gmail although I do have an account. Anyhow, I see I can back-up my contacts as a CSV file on the SD card and then in turn on the computer. I shall be away for a few days now and so won't get on with this for a week or two.

 

Thanks

 

David

hrym
17: Community Champion
17: Community Champion

If you're comfortable with computers, smartphones are really just an extension of that - after all, they're really just a supercomputer in you pocket!.  I'm in a similar situation and found that, if you take it a stage at a time and concentrate on what you need to know when you need to know it, rather than learning it all at once, it's reasonably straightforward.  Reading the manual (the full version is usually online) helps a lot and I've also learnt a lot just by hanging round this forum.

 

If you've signed your phone into Google (which you're prompted to do when you first turn it on), it'll be syncing already.   Check online - you'll probably find they're there already.  When I started using Android, I switched my email service to Google so that I could take advantage of the integration and use the Gmail app, which is pretty simple.   Gmail can also pick up email from other services and consolidate everything in one place.   If you want to retain your old identity, it can also send as-from and address you want.   Those settings need to be done on the website, not via the phone, btw.

 

I see you've already taken the precautoin of backing your contacts up as much as I do.   You could also add the .csv file to Google drive (app on your phone) so that you can get at it anywhere, if disaster strikes while you're away from home.

 

Good luck, and enjoy!