Ask
Reply
Solution
01-09-2017 09:57 AM
Hi
Please can you help, I have a 2 year old Smart Ultra 6 and the audio output seems to have stopped working, I think it happened after a software update. Vodafone have told me to take it to a store but has anyone else experienced this audio problem?
01-09-2017 11:19 AM
Are you trying to use audio out via the jack socket to connect to an aux input? Does the socket work with headphones? Disabling aux output seems to be something that came in with Marshmallow and is an Android thing. No one seems to know why, though it would be likely to be something to do with security (a possible risk of malware feeding back in, maybe from a connected car?)
01-09-2017 11:36 AM
Hi yes via the jack socket.
So is there any way around this or am I stuck with it
01-09-2017 12:15 PM
You're stuck, I'm afraid . The only way to connect now seems to be Bluetooth. If you can get a receiver that connects to the vehicle's jack input, that's probably your best bet.