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16-09-2017 01:24 PM
Hi, I have the Smart Ultra 6, love the phone however, I am having major problems with the screen and apps jumping around all over the place! I could be in any app or the phone or text app and tapping away and then all of a sudden the screen will, without warning, minimise/maximise several times, select other apps, minimise/maximise, select menus, minimise/maximise, go to home screen, back to app, minimise etc etc. Usually goes nuts for about 30 seconds or so before calming down. I can then use the phone normally for a minute or two before it goes nuts again. Phone is great apart from this blip. I have tried clearing out the app cache and have done a full hard reset. Bloke in the Vodafone store had never seen it before either but didn't seem that interested. All to no avail. So I'm turning to you guys.
I can't see any other posts relating to this problem so I though I'd give it a go and write my own. I have to confess that I have dropped the phone a couple of times so I wouldn't be able to return it for a fix but I am hoping that someone will say that the problem is not related to this. If it is, I'm happy to take it on the chin and buy myself a new one but I'm just hoping some tech minded folks can offer a solution. Many thanks for your help. Andrew.
16-09-2017 03:27 PM
The steps you have taken thus far would have cleared most issue especially a Hard Reset.
As you mention it's been dropped then that indeed could be the problem.
Weighing up the cost of the phone to replace with a new one to the cost of a repair is probably going to be a next step.
A Vodafone Store could send it away and advise on any applicable costing.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.