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Vodafone Smart Ultra 6 - Unresponsive Touch Screen

Barnesy01
3: Seeker
3: Seeker

Hi, I have the Smart Ultra 6, love the phone however, I am having major problems with the screen and apps jumping around all over the place! I could be in any app or the phone or text app and tapping away and then all of a sudden the screen will, without warning, minimise/maximise several times, select other apps,  minimise/maximise, select menus, minimise/maximise, go to home screen, back to app, minimise etc etc.  Usually goes nuts for about 30 seconds or so before calming down.  I can then use the phone normally for a minute or two before it goes nuts again.  Phone is great apart from this blip.  I have tried clearing out the app cache and have done a full hard reset.  Bloke in the Vodafone store had never seen it before either but didn't seem that interested.  All to no avail.  So I'm turning to you guys.  

I can't see any other posts relating to this problem so I though I'd give it a go and write my own.  I have to confess that I have dropped the phone a couple of times so I wouldn't be able to return it for a fix but I am hoping that someone will say that the problem is not related to this.   If it is, I'm happy to take it on the chin and buy myself a new one but I'm just hoping some tech minded folks can offer a solution.  Many thanks for your help. Andrew. 

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

The steps you have taken thus far would have cleared most issue especially a Hard Reset. 

As you mention it's been dropped then that indeed could be the problem. 

Weighing up the cost of the phone to replace with a new one to the cost of a repair is probably going to be a next step. 

A Vodafone Store could send it away and advise on any applicable costing. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.