Vodafone Smart Ultra 6

[Farhan]

Hello

I bought Vodafone Smart Ultra 6 few months back.

The keyboard is not working properly now and one of the letters of my password doesnt work.

So I cannot access the phone.

I have discussed the issue with the supplier and he has asked to send the phone back for replacement or refund.

But I have a lot of data on the phone and cannot take a backup because I cannot input the password.

Any help would be appreciated.

Thanks in advance.

Kind regards

[BandOfBrothers]

Hi

Have you tried a soft reboot by turning it off and on just to see if that helps. 

It maybe that some of your information is auto backed up. 

[Farhan]

No it does not help

Thanks

[Carly]

@Farhan

Sorry to hear you're having issues with your phone.

If it's still under warranty, please visit your local Vodafone store so they can take a look.