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Vodafone Sure Signal V3 - Flashing Red Light, stable Orange User and Singal lights

lbraga10
1: Seeker

‎13-01-2016 04:34 PM

Hello - we have a Vodafone Sure Signal which is displaying a flashing red power light and stable orange user and signal lights. What does this mean?

 

 

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3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

‎13-01-2016 04:45 PM

Hello. 



 

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...



as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. They are available on eBay for around £10. From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

lbraga10
1: Seeker
In response to BandOfBrothers

‎14-01-2016 02:40 PM

These trouble shooting tips don't tell me what the light sequence means. At the moment we can see the device and it has access to the internet but we can't troubleshoot the problem with out knowing what the lights mean.

 

Can any one help?

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Jenny
Moderator (Retired)
Moderator (Retired)
In response to lbraga10

‎14-01-2016 04:58 PM

@lbraga10 - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

  • Your speed test results from here.
  • Your ping test results from here.
  • Your external IP address from here.
  • The results of a traceroute.
  • Your Sure Signal serial number:


VSS Traceroute command

On a PC:

  1. Click on Start and select Run
  2. Type CMD into the Run box and press enter/click ok
  3. A black box will appear.
  4. In this box type tracert 212.183.133.177 press Enter
  5. Paste the output of this command into your reply.


This will help us get the quickest possible resolution for you.

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