Vodafone Sure Signal network down this evening?

[psychopomp1]

My normally rock solid Sure Signal V2 disconnected this evening, hard reset done both from my end and from vf's side yet no connection...just get solid power light. Tried a V3 as well (after registering it) again same issue...just orange lights. Anyone else have issues this evening?

[twodogs]

---

@martinbaines wrote:

I just used the online chat to report the issue, they called back and transfered me to Sure Signal support who are doing a reset at their end. Will call me back in approx 1 hour, so I will report back whether that fixed it.

---

It wont as I have been through all that and was even told it was my ISP's problem. Spoke to TalkTalk this morning and was told it was not their problem.

[migzy]

same here i had a resync doen yesterday and nothing, dead as dodo, support is a joke they read from a script, they might as well be telling you do reboot your PC and its not the ISP as different ISP are having the same issue.

If anyones listening at vodafone, can you escalate this issue to someone  that actually knows what they're doing

[migzy]

don't know if this will help but i've just apparently learnt that vodafone have recently added some extra ports that need to be forwarded on your router

as follows

port 53 tcp udp

port 67-68 udp

ports 33434 -33445 udp

i'll let you know if it works

[martinbaines]

Well it seems to be back after a reset at their end.

[dcroissant]

Re-sync seems to have done the trick for now.

What this space...

[mark990]

Yep, working again. Well for now....

[twodogs]

Mine too.

Funny that.

Seems that it wasn't my ISP's fault after all as I was told it was.

[migzy]

All back up now, were all on different ISP's someone must of flicked the switch at vodafone. Shame they have to give us a load of rubbish before they actually do something

[Cpriceyboy]

All sorted now. Re sync seems to have worked but should not have been allowed to go on for 24 hours!

[Ben_H]

Hi folks,

Apologies if any of you were affected by a server issue over the weekend. I'm glad to see the service returned after it was reported through.

If you need a swifter response in future, I would recommend 191 for those who can make calls or Live help as they are able to investigate Sure Signal queries too. Our team answer all posts in chronological order so it doesn't mean you'll get an immediate response if we have a lot of other posts in line.

Should you ever need our support for Sure Signal in future, we'd also need the details requested in the Sure Signal Troubleshooting thread too.

Cheers, Ben