Hi, I have now had this problem since friday, I have tried everything surgested on troubleshooting. here is possible info you may need, Ping 67ms Download 0.95Mbps upload 0.37Mbps Your IP Address is 86.131.148.53 Your IPV6 Address is ffff:5683:9435 Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Gwyn>tracert 212.183.133.177 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 52 ms 98 ms 99 ms BThomehub.home [192.168.1.254] 2 45 ms 45 ms 45 ms esr7.manchester5.broadband.bt.net [217.47.67.146 ] 3 45 ms 45 ms 45 ms 217.47.67.13 4 47 ms 47 ms 45 ms 213.1.69.194 5 46 ms 47 ms 45 ms 31.55.165.103 6 46 ms 45 ms 45 ms 213.120.162.69 7 45 ms 47 ms 45 ms 31.55.165.109 8 44 ms 47 ms 45 ms 109.159.250.180 9 54 ms 58 ms 55 ms core2-te0-3-0-13.ilford.ukcore.bt.net [109.159.2 50.28] 10 52 ms 53 ms 52 ms 194.72.31.139 11 59 ms 59 ms 58 ms lndgw2.arcor-ip.net [195.66.224.124] 12 57 ms 59 ms 57 ms 85.205.0.93 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. S/N 40112512773 Thanks Gwyn