Sure signal 2 stopped working

[Rover]

My SS2 has suddenly stopped working. I reset router, reset SS, changed ethernet cables, de-registered and re-registered and still only have the power light.

Have run tracert as below

1. 6ms       2ms     2ms     BThomeub.home
2. 34ms     31ms    31ms    217.32.147.10
3. 31ms    30ms     31ms   217.32.147.158
4. 36ms    34ms     35ms   217.32.15.106
5. 76ms    34ms   257ms   217.41.169.225
6. 38ms    37ms    36ms   217.41.169.109
7. 34ms   34ms   34ms 109.159.251.195
8. 43ms    41ms    42ms   109.159.251.175
9. 42ms    42ms   44ms    109.169.254.112
10. 42ms    43ms    42ms     195.66.224.124
11. 41ms    42ms    41 ms    85.205.0.93
12. 12 onwards request times out

Any other sugestions as to what to try next?

[Rover]

Might be able to answer my own problem. Seems that there has been an outage on Sure Signal which Vodafone are only just aware of, so have to wait and see.

[Retired-Sarah]

Hi Rover,

We’d need your IP address and Sure Signal serial number for us to be able to look further into this for you.

Thanks,

Sarah 

[piker1957]

Sarah & other Techs. 

Please stop responding in this way, you KNOW THERE IS A SYSTEM WIDE PROBLEM with Sure Signal - Customer Services have confirmed this.  Just say so and then send us a text and post to tell us when it is fixed.  Making people waste time changing router settings etc, is unnecessary additional inconvenience, and frankly increases the angst people feel towards Vodafone, by pretending the fault is down to a customer's own equipment is not helpful.  Be honest and you will cut the helpline calls and save people from wasting their time. It is frustrating that there is a problem, but if we're told that, we can grudgingly accept it and wait for the solution.

[shortfuse]

My Suresignal also stopped working over the weekend.  Please get this sorted ASAP.

[Ben_H]

Hi folks,

Not all customers are affected as it's ISP specific.

We've posted a statement here which will be updated as we learn more.

We don't have a timescale as it's something out of our control. We're working closely with the ISP in question and will post details when we're able to. I understand it's not an ideal situation in the meantime and I'm sorry if you're affected.

In the meantime, the Sure Signal Troubleshooting thread will help us to determine who is affected by this fault or something unrelated.

Cheers, 

Ben

[Ralphbuk]

Sarah why do you need that when you know there is a fault.
It is starting to wind everyone up that vodafone don't admit the fault is there.

[drmagwai]

Is this true? My sure signal has not been working for several days. Can someone please confirm if there is a system wide problem?

[Rover]

Yes its true. A real shame Vodafone didn't post a message on Sunday to save all the hours that people have spent trying to reset SS boxes that were un-resettable!!

Equally suprised the forum team and the 191 phone team (who admitted on Sunday that there was a fault) weren't sharing info. A learning lesson for the future perhaps?