Vodafone Sure Signal v2 (steady power, flashing system lights)

[glrawson]

Hi There,

I have a Vodafone Sure Signal v2 that seems to be stuck with a steady power light and flashing system light. The light has been flashing for over 2 hours and will not stop. The phone light is off. Could you please advise if I have a faulty device?

Thanks for your help in advance!

[glrawson]

This may help with your investigation...

Model: 9361 Home Cell V2-V
Part No: 3JR09110ABBA
IP Address: 84.93.36.10
Serial No: 40110745755

[Retired-AndyD]

Hi glrawson,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Andy

Moderator

[glrawson]

Hi Andy,

I've already been there, but not of these listsed scenrio's match the issue Im having...

Click here if you are having problems registering your Sure Signal, or adding and removing users.

Click here if you only get a steady power light

Click here if you only get a flashing power light

Click here if the Power Light is on, the System Light is off and the Phone Light is Flashing

Click here if the Power and System Lights are on but you aren't picking up 3G signal

Click here if you get "Call Failed" when trying to make an outbound call.
Click here if you experience poor audio quality while making or receiving calls over your Sure Signa...

The problem I'm having is that the POWER LIGHT IS ON, and the SYSTEM LIGHT IS FLASHING  for more than 2 hours? I've tried setting this up before but never got it working, but I'm now looking for a new pesonal phone If I can get this working for my business phone I will be taking out a vodafone contract for my personal phone. If I cant get this working, then I will have to remain with Orange which is the only reasonable signal I can get.

[glrawson]

Still flashing, is the unit faulty?

[glrawson]

Still not working, system light still flashing. Been like this for more than 20 hours now.

[Retired-Wayne]

Hi glrawson

Thanks for your post here. I’m sorry to hear that you are having problems with this.

Can you open command prompt on any computer connected to the same router as the VSS. (Start / Run / CMD on XP e.g.)

In command prompt type tracert 212.183.133.177    press Enter

Then post the results here

Thanks

Wayne

[glrawson]

Thanks for looking into this Wayne, my router is a Linksys WAG160N router, and the results of the tracert are as follows;

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    18 ms    18 ms    19 ms  lo0-btebb.pcl-ag02.plus.net [195.166.128.41]
  3    19 ms    18 ms    18 ms  gi1-13-908.pcl-gw01.plus.net [84.92.0.156]
  4    18 ms    18 ms    19 ms  po4.pcl-gw02.plus.net [212.159.1.129]
  5    18 ms    18 ms    18 ms  po5.thn-gw02.plus.net [212.159.1.133]
  6    22 ms    19 ms    19 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  7    20 ms    20 ms    19 ms  85.205.116.6
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

[Rob_Davies]

Sorry to jump in on this thread but I have exactly the same problem, tracert gets to the same ip range as above then times out. I have a Linksys DSL 2740R

[Rob_Davies]

oops, sorry my model is a d-link 2740r