Hi Vodafone,
I have been browsing for some time on the problems with SureSignal Devices, and am just not happy with the amount of problems you seem to have.
Every suggestion i've come across, I have applied and tested and failed to succeed and am now thinking if I show you the scenario you may have "additional" information you neglect to mention about these devices.
A couple of months ago it was decided the Firewall protecting the network would be upgraded due to additional functionality. The first thing we do is hunt down your port requirements. These are as follows:
Port 8, 50, 53, 67,68, 123, 500, 1723, 4500, 33434-33445
Have all been opened and direct to the SureSignals location.
Now...The scenario.
This network consists of 4 networks in total, each with their own external IP addresses and of course internal IP addresses.
For example, Network 1 could be 192.168.1.1, Network 2 could be 192.168.2.1 etc with their own individual external IP address. This is done via VLANs.
No other internal firewalls exist in their own Networks for the purpose of getting these devices to work.
Pre-install of this new Firewall, VLANs did not exist and was simply 1 huge network with 1 external IP Address. Each network took it upon themselves to install their own Firewall. Under this circumstance, the SureSignals were working without error.
Now my question is, why? Other than the network being split into their own individual environments through VLANs and the firewall software being changed, nothing is different.
The setup is identical to the previous network setup, except this time they cannot communicate with each other, but they most certainly can communicate to the outside world.
I have also gone through the tedious and tormenting scripts of the Customer service team of resetting the SureSignals 100 times over with the lovely addition of waiting 24 hours (Basically fobbing you off), between each reset to still not have it come alive.
I should mention at this time, that we have 5x EE Booster devices on-site that work PERFECTLY. No ports opened for them, so additional settings, just plug and play....Your devices cannot be much different from theirs?
So I ask, what additional requirement do these need to function? The new firewall MUST be blocking some hidden communication to your devices that no one in Vodafone seems qualified enough to answer me.
.png "Moderator (Retired)"){kind=icon}
