I recently ordered a Vodafone SureSignal online. I actually tried four times -- the first three times the order got cancelled for no reason after a day or so. By the fourth time I decided to go in-store to get one myself.
Of course that's when Vodafone decided to go ahead and fulfil my online order. I then tried to cancel the order since it had not been dispatched yet, but was told by Customer Service on the phone that I had to take delivery of the item, and then return it for free, since they could not cancel the order even though it hadn't been dispatched yet. It was a big waste of time but they insisted.
So the redundant device gets shipped to my place. I then call up and after waiting to speak to an agent, I then got redirected to the Online Returns team which was another half hour wait. Then I kid you not, the lady put me on hold for a whole hour while she went to check how I could return the item. I had to hang up after an hour as being a paying customer I needed to do money-generating things rather than waiting on the phone.
So can someone please tell me how I can return my extra SureSignal device?! I am at my wits end -- it is sitting on my table unopened and I don't fancy waiting another 2hr on the phone to return what should have been a very straightforward cancelled order.
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