Sure Signal v2 stopped working

[Tonytaggart]

Help!!!

I'v ebeen using my Sure SIgnal v2 fora few years now however around two weeks ago it stopped working. Not quite sure why however I have tried turning off and back on again & resetting but still nothing.

The power light is on but the others fail to work and only flash momentarily when I reset.

I've looked through the forum and cant see any solutions.... Any ideas????

I've included my Sure SIgnal details below;

Download Speed - 3.9Mbps

Upoad Speed - 0.38Mbps

http://www.pingtest.net/result/111048887.png

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets

1

static.121.168.4.46.clients.your-server.de

46.4.168.121

de

0.977 ms

1.031 ms

1.063 ms

2	hos-tr2.juniper1.rz13.hetzner.de	213.239.224.33	de	0.159 ms	0.215 ms
	hos-tr1.juniper1.rz13.hetzner.de	213.239.224.1	de	0.210 ms

3	core21.hetzner.de	213.239.245.81	de	0.243 ms	0.236 ms
	core22.hetzner.de	213.239.245.121	de	0.216 ms

4	core11.hetzner.de	213.239.245.221	de	2.757 ms
	core12.hetzner.de	213.239.245.29	de	2.803 ms	2.799 ms

5	juniper4.rz2.hetzner.de	213.239.203.138	de	2.928 ms
	juniper4.rz2.hetzner.de	213.239.245.26	de	2.852 ms
	juniper4.rz2.hetzner.de	213.239.203.138	de	2.928 ms

6

r1nue2.core.init7.net

82.197.163.29

ch

2.959 ms

3.203 ms

3.193 ms

7

r1nue1.core.init7.net

77.109.140.153

ch

8.024 ms

6.797 ms

6.859 ms

8	xe-2-2-1-xcr1.lns.cw.net	82.197.164.26	ch	17.307 ms	17.394 ms
	r1lon1.core.init7.net	77.109.140.253	ch	24.297 ms

9

xe-2-2-1-xcr1.lns.cw.net

82.197.164.26

ch

17.481 ms

17.260 ms

*

10

*

*

*

11

*

*

*

12

*

*

*

No reply for 3 hops. Assuming we reached firewall.

Sure SIgnal - 3JR09110ABBA

Tony

<script src="safari-extension://com.ebay.safari.myebaymanager-QYHMMGCMJR/8ce106a1/background/helpers/prefilterHelper.js" type="text/javascript"></script>

<script src="safari-extension://com.ebay.safari.myebaymanager-QYHMMGCMJR/8ce106a1/background/helpers/prefilterHelper.js" type="text/javascript"></script>

[DaveCD]

@Tonytaggart 

Please can you provide the Sure Signal serial number which will be on the device itself.

Your speeds and other results look fine.

The light sequence points to a firmware update that's required and we can check this once we have the serial number.

If you have changed anything like your router, please ensure the following are set as described:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

DaveCD