Hi all,
Please see below for my story. This happened two years ago and I immediately switched providers as a result of this. I also now have a "default" on my credit history so am taking action to have this removed and rectified. I am more than happy to pay this bill once it has been correctly calculated and I have been provided with a breakdown of this.
If anyone has been in a similar situation, please advise how you solved it. Vodafone have been absolutely useless (as you will see below) and not being a customer anymore has made solving this even trickier. I have just submitted another complain to Vodafone regarding this, though in the past this has not got me anywhere.
- I used the data allowance on my Vodafone account in February 2015.
- I received a text from the company advising that I could purchase an extra 1GB data or I would be charged £6.50 for each 250mb I used
- I replied with '1GB DATA' as required to gain the extra allowance.
- Despite my reply the same text continued to be received, which I again replied to.
- My next bill showed I had been charged at the £6.50 rate instead of the extra 1GB allowance I requested.
- Vodafone advised I would have to visit one of its stores with evidence to allow a recalculation of my bill, which I have done twice
- My new bill was £10 less when I was expecting at least £26 being deducted.
- Vodafone has stated the balance of the bill is correct and it is unable to change the decision, despite verification of these text messages
- Vodafone has referred my account to a debt collection agency to recover the balance, which has resulted in a default on my credit history
- I have also now switched providers so am unable to view my bill to see how it has been calculated
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