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Vodafone protect

meryfela
3: Seeker
3: Seeker

‎14-08-2017 04:12 PM

I received a new vodafone ultra 7 last week and messed up the setting up procedure. I then did a facory reset and set up a new Google account. Now when I try to log into the phone the Google verification is saying that I cannot log-in 'due to a password being recently changed' and to log in on previously synched account.

I've tried the reset again, waited more than 24 hours, but still getting the same. Anyone help?

 

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AnnS
17: Community Champion
17: Community Champion

‎14-08-2017 04:25 PM - edited ‎14-08-2017 04:26 PM

Hi @meryfela

 

Vodafone Protect was replaced with Secure Net on 31st March and you should have received a text message notification.

 

There is furrther information for you below.

 

Support - Secure Net

 

Secure Net Log In

 

If you are unable to log in and receive the code on the link above, it will need account access from live chat or calling Customer Services from any other phone.