Vodafone redirecting me home page on mobile

[Chrisp998]

Hi, i have content control turned off, secure net deactivated but still i get redirected to Vodafone home page on my mobile. Even when when trying to view horror movie sites and forums? It says ,unsecure site and redirects?

Spoken to Vodafone but still not working. I'm new to the network.

[Chrisp998]

And the same problem is back again! Out today and it started blocking sites again? Anyone got to the bottom of this yet?

[Jenny]

@Chrisp998 – I’m sorry to hear this has returned.

If you can reply to the last email we sent, we’ll look into everything further.

[Chrisp998]

@Jenny i haven't got your email? Please resend.  

[Chrisp998]

Just rechecked in box. No messages?

[Becca_P]

@Chrisp998Please respond to the last email you received from us with any further queries.

Once received, a member of the team will be in touch to help you with this.

[Chrisp998]

I've managed to miss the call from Vodafone but they left a message and text a 'one time access' code but not mentioned what I'm supposed to do with the code?  This is not going well.

[Colleen]

@Chrisp998 Please reply to the last email we sent you, with the 'one time access code' you received - along with your date of birth and postcode.

This will allow us to pass security and offer further help with your query

[Chrisp998]

I have now replied and been told that its being looked into (which is exactly what I was told 2 weeks ago when I signed up to Vodafone).  Really not happy,  paying for 24gb of data and not being able to use it.  No time frame for when it will be fixed.  

If anyone else has had this fixed, can you let me know what they did? 

[Tash]

@Chrisp998 Apologies for the length of time this is taking.

I can see that this is something we're currently investigating. If you have any queries or would like any updates, please don't hesitate to reply to our latest email and we'll be happy to help.

[Chrisp998]

I replied yesterday asking for an update and was told "As the team are still looking into this issue, there's no time frame as of when this will be resolved."  I would appreciate updates and would have expected idea of a completion date (as its getting into weeks since my orginal post).

If this cannot be completed, I want need to end my Vodafone contract as I'm paying for a service a can only use a fraction of eg, 24 gb of mobile data but not able to view sites.

This has been going no since I signed up to my contact on the 30th Mar 2017.  I would have expected a couple of days to correct the problem, its starting to look like it wont be sorted.

Apologies it this seem unfair, but I'm start to lose patients with being told "its being looked into".