Vodafone redirecting me home page on mobile

[Chrisp998]

Hi, i have content control turned off, secure net deactivated but still i get redirected to Vodafone home page on my mobile. Even when when trying to view horror movie sites and forums? It says ,unsecure site and redirects?

Spoken to Vodafone but still not working. I'm new to the network.

[ChazzD]

@Chrisp998

Apologies for the time it's taken to get this resolved. 

Our IT team are doing daily patches to fix this issue for any customers affected. The problem will be sorted as soon as possible. 

[Chrisp998]

I've been told for the last two weeks that they are working on it.  Really not happy with the service I'm getting since moving to Vodafone (only signed up on 30th March).  Paying for data I cant use, doesnt really sound very fair.  

[Colleen]

@Chrisp998 We're very sorry for the inconvenience this is causing - as advised, we're working hard to get this resolved as quickly as possible.

[Chrisp998]

Still no change.  Seems to be taking a LONG time to fix this one.  If its not sorted this week, I'll have to leave my contract (I'm still within my first 30 days).

Really not happy with the speed its taking to resolve this.

[cushtee]

Hi All,

Just tried testing this on the off chance as I noticed a security token being sent to my phone (I'm guessing VF tried logging into the portal as me).

This prompted me to test the situation, and for me, it looks like I don't have this issue anymore. Just had a text saying that they will call me in the next 30 minutes, so guessing that is to tell me it is done.

So get testing...

[eussIenofadoV]

Is this still fixed for you?

I am stil having the issue - I also received a passcode out of the blue.... but it made no difference!!

[cushtee]

Yes, still working. A little more detail for you just in case:

It was working. But the support guy enabled SecureNet (which I didn't want) - so I switched it off. It then stopped working - but after a phone reboot, it was working again.

So yes, it appears fixed. Maybe it'll break again in future, I don't know, but for now, it's fine,

[eussIenofadoV]

Same issue here...

I have contacated Vodafone 7 times over a week as a new user to the network.... again really regretting changing to vodafone right now. Clearly they have known there was an issue for some time but have only admitted it to me today. I have had to hound them and the y have clearly not been telling me the truth about what is going on.

This is very poor customer service and customer management and is a corporate culture issue.  The individual agents must have known there was an issue and have been told not to admit it. I have been told it should be fixed within 72 hours.... hopful but expecting to be dissapointed.

[Becca_P]

@Chrisp998 @eussIenofadoV

Our Technical team are aware there's a problem and they're currently working through the people who have been affected by this to resolve the issue.

We're sorry for any inconvenience caused by this but please be assured we're working to resolve this issue as quickly as we can.

[Chrisp998]

I've been waiting for them to fix this for nearly 3 weeks now.  How can they have no idea when it will be fixed?  As mentioned to  @eussIenofadoV, they seem to just be fobbing us off.  The reply I got when emailing was -

They've advised this is still on hold at the moment and as soon as they get a reply, they'l let us know.

In the meantime, try clearing cache and cookies from the phone.

Does not fill me with confidence.  Terrible customer service so far.

@eussIenofadoV  Please let me know if they sort if you?