Vodafone redirecting me home page on mobile

[Chrisp998]

Hi, i have content control turned off, secure net deactivated but still i get redirected to Vodafone home page on my mobile. Even when when trying to view horror movie sites and forums? It says ,unsecure site and redirects?

Spoken to Vodafone but still not working. I'm new to the network.

[cushtee]

I've been told it's complicated, and to expect a response in 3-5 working days. Today is working day 5. Will let you know if I hear anything that doesn't sound like more fobbing off.

[Chrisp998]

Thanks, glad to hear I'm not alone with this one.  

[AlexLon]

I am glad I found this thread!!!

I am desperate with exactly the same problem!! In my case is even worst, because I use it for work in media , and cannot access websites to check for my campaigns!

i am soo frustrated and fed up with this! I have been in contact over the phone for more than 2 weeks now, getting the "no time frame, we are looking into it" , with a contract that I cannot use.

I never asked (or was asked for) such a thing as content restriction! (I am clearly older than 18, so why does Vodafone want to control anyway what I can browse , and not even ask me about it?)

If they do not get is sorted before end of this saturday, I will cancel. This affects my job.

[eussIenofadoV]

Just finished chatting to an online agent.... below is a copy of the chat.... both my name and the  agents name changed..,,, think he may have been a little to honest for Vodafones liking....

Bottom line is - wait another 72 hours!! I am begining to think that they are not actually working on the issue at all seeing as they admit its been a problem for 5 weeks.... I also think this as they are not offering any compensation in the mean time, as it would set a precedent of ongoing compensation.

This has to be breach of contract - they are not delivering the service they advertise.

The goods / or services are not as described.

THE CHAT.......

info: Sorry for the delay, we are currently experiencing high volumes. Please hold for the next available adviser.
info: You're now chatting with [Removed by Moderator].
Vodafone Agent:

Hello, you're chatting with [Removed by Moderator], one of Vodafone's Online Tech specialists. How may I help you today?

USER: hi.... I logged a problem with you 3 days ago regarding content control on my account
USER: I was told it would be sorted within 3 days and it’s still in place
Vodafone Agent:

Yes I understand your concern.

Vodafone Agent:

I will reset the account but before proceding I will like to inform you.

USER: ok
Vodafone Agent:

'before I check your account details I would like to inform you that there is already an ongoing issue with 18+ web sites since couple of days. Our internal team is already investigating this issue third party and trying our best to get this sorted as soon as possible. However I will still go ahead and check if any restriction bar on the account and if necessary will remove it.

Vodafone Agent:

before I check your account details I would like to inform you that there is already an ongoing issue with 18+ web sites since couple of days. Our internal team is already investigating this issue third party and trying our best to get this sorted as soon as possible. However I will still go ahead and check if any restriction bar on the account and if necessary will remove it. (NOTE this is repeated... so is either copy/paste or a short cut that the agent has used.... so at the start of the conversation he says reset account account.... but has this all ready to use!!.... so if its the fisrt time you are logging the issue they are still trying to fob customers off)

USER: there is no restriction... its turned off
USER: I have been in contact with tech support 8 times
Vodafone Agent:

Yes I understand your concern but as the problem is with some websites and our engineers are also working for the same.

USER: from looking at the vodafone forum this has been an issue for 5 weeks??
Vodafone Agent:

Yes I understand but we are working for the same its not a Vodafone issue its the websites which have there own gateway.

USER: so how come I didnt have the issue on EE before I left them?
USER: my contract is with vodafone... so as far as I am concerned it is a vodafone issue
USER: I am paying for a data allowance that I cant use fully where I wish to use it
Vodafone Agent:

Yes I understand that 18+ web sites have there own gateway and our internal team investigating this issue as we don't have access to to that gateway.

Vodafone Agent:

As per the update form internal team it should be working within next 72 hours.

Vodafone Agent:

We are already highlighted this issue and would really appreciate if you could cooperate with us.

Vodafone Agent:

As this is something can't fix it at the moment.

USER: thats not true..... the people on the forum have had the problem resolved... it appears to be a problem just for new contracts and users renewing contracts
Vodafone Agent:

I know that this is something happening since last 4-5 weeks.

USER: so when you tell me it will be fixed in the next 72 hours (having already been told 3 days ago it would take 72 hours) how realisting is the time frame you are giving me ?
Vodafone Agent: The time frame which we are getting from the dedicated team that only we are giving to the customers.
Vodafone Agent:

We have been updated today that it will be solved in next 72 hours.

USER: so do you believe the dedicated team?
Vodafone Agent:

Yes we do believe because they are the only team members which are working day and night for that issue.

USER: can I ask if its possible to get a PAC code so if its not fixed I can cancel my contract and still keep my number

Vodafone Agent:

I would request you to please wait for 72 hours and if still its not done then please get a PAC code.

USER: but that is getting to close to me being out of my 30 day cool off period
Vodafone Agent:

Yes I understand your concern.

USER: so I politely request that you give me the PAC code
Vodafone Agent:

I am from technical team so I would request you to contact us 8AM to 8PM that's the time when you can get connected to cancellation team as they only provide the PAC code.

Vodafone Agent:

I am from technical team so I would request you to contact us 8AM to 8PM that's the time when you can get connected to cancellation team as they only provide the PAC code. (Again a repeat,  copy/paste or a short cut key)

USER: ok. Thank you for help tonight.... I do feel for you having been out in this situation... its not good and not your fault.
Vodafone Agent:

Thank you for your underastanding.

Vodafone Agent:

Is there anything else I can do for you today?

USER: no - thank you for your help. Take Care.
Vodafone Agent:

You are welcome.

Vodafone Agent:

Good night.

Vodafone Agent:

take care.

[warrior]

Just to add some weight to this topic, I too had this problem last couple of days. I recently extended my pay monthly contract by another year and noticed this exact same problem happening. I went onto the website and logged into my account and messed around with the barring settings and turned them all off. It looks like it's worked (for now). I think it was done through luck than by judgement.

On the topic of customer services I feel your pain Chrisp998. Like I said I took up an offer to extend another year with Vodafone, but the change in contract was a ball ache. It's taken my the best part of 2 weeks of constant calling and being passed from pillar to post to get it sorted. I literally spent hours a day on the phone to them. I managed to luckily end up with a super helpful woman from the complaints department who is the first person I've dealt with in Vodafone (I've been with them 15+ years) who actually took ownership of my problem and did everything promised (e.g. callbacks, updates, speaking to other depts etc). If it wasn't for her, I would have left and gone somewhere else. I won't go into detail of my issues over the last 2 weeks as it would be like reading a book. The point I would make is, try calling the complaints department (contact number on their website), they seem to have a better attitude than most and keep at it. If that still don't work, just cancel your contract (you should still be in your cooling off period) and go elsewhere, I was this close to leaving myself.

Good luck.

[cushtee]

@warrior I had the same issue re-signing, but it took them 5 weeks, with me calling almost every other day, to get the deal I'd actually signed up for. Funnily enough, the billing side of it worked straight away - weird how things like that happen.

Of course, now I'm not really getting the deal I'd signed up to since I can't access half the internet.

Whelp, I'm on day 6 and still no reply. 

[warrior]

@cushtee thats a long time. To be honest, I've extended every year on pay monthly for the last 10 years as they do good deals to retain you. Problem is I have grown to 'expect' issues with the package and billing during the transition period. It NEVER seems to go without a hitch, always requires a few phone calls to sort out what you originally agreed to, and its pot luck what the advisor is like on the other end. This is quite possibly the last year I'll stick with Vodafone as this time is the worst experience I've had to deal with, but that still doesn't match up to your 5 weeks of phone calling!

Good luck to you as well with this particular issue, as I said in my previous post, I feel your pain. Try and get some goodwill credit out of it for the days you have missed using the internet and the inconvenience it has caused you.