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01-01-2017 08:31 AM
01-01-2017 09:37 AM
@Unfortunately there is an issue showing right now for your local masts.
"We're trying to fix a network issue which might be affecting calls coverage. It’s still being worked on by our engineers. We'll update this page as soon as we know more."
You can register for updates in the link.
3G in your area is patchy.
Turning off 4G & 3G to force 2G on your phones may help stabilise calls.
Options such as a Sure Signal that works off Home Broadband to create a 3G signal in the home will help but does cost £69 for the device.
Another option for people on an eligible tariffs and phones is Vodafone Calling Over Wifi.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
02-01-2017 03:10 PM - edited 02-01-2017 03:10 PM
@Richardoldroyd The issue that's been flagged by @BandOfBrothers may not necessarily be the reason why you're experiencing trouble with your call coverage.
When checking your postcode, I can see that 2G coverage is patchy, whilst 3G coverage is extremely limited.
Please test your mobile on 2G only via updating your phone settings and let us know if the issue continues.
02-01-2017 03:16 PM
03-01-2017 08:25 AM
@Richardoldroyd Apologies if the service doesn't meet your expectations.
We offer a 30 day Network Satisfaction Guarantee to all of our new customers, so if you're not happy with the service, you have the option to leave within the 30 days.
If you're having issues whilst on 2G only and would like us to investigate, please get back to us.
26-10-2017 07:46 PM
had issue from when come back to voda now pi__ed off pay for 24 gig data can't use it in the 2 paperwork and home never had this with bt
30-10-2017 04:40 PM
@Hawkeye37 I've had a look into your area and can see you do have low coverage for 4G.
If you'd like us to take a closer look, please try the steps in our Network Troubleshooting thread.
If you're still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.
30-10-2017 06:16 PM
I have done all that now fed up with checking signal on it map all it tells me I have a problem I can't fix only u can all I seem to get is passed from person to person just want to be able to use my phone in the two places I need it the most it was going to be fixed last week still got no signal all day again
30-10-2017 10:01 PM
1 happens in 2 places
2 wa93jl
Wa92ex
3 tried SIM in another phone and still happens
4 it shows emergeny calls only
5 it happens on all 2g 3g 4g
6 feb 2017
7 issue Is all the time in wa93jl