Ask
Reply
Solution
.png "Moderator (Retired)"){kind=icon}
@Hawkeye37 Thanks for getting back to us. Can you let us know what device you're currently using?
If your phone's over two years old, it may not connect to every bit of our 3G network.
@Hawkeye37 The only other thing we'd be able to do is raise your query with our Network engineers.
So we can do this, I've sent you a private message with details on how to get in touch.
Please be aware that if you're signal has been this way since February 2017, your issue doesn't look to be a fault and would point towards the general coverage in your area.
@Hawkeye37 There's low coverage areas in different locations of the UK and there can be a number of reasons for this such as environmental factors, building types etc. We’re always updating and improving our network to make your signal stronger and your data speeds faster. We currently spend over £2.5 million per day on our network.
As I mentioned, we can raise your query with our Network engineers and they'll be able to look into your query further.
I've just replied to your recent email, please get back to me as soon as possible so we're able to proceed 🙂
@Hawkeye37 Our Engineers have provided us with an update on your case reference INC3190357.
They've completed their investigations, and found that there are no faults or issues at WA9 3JL.
As you're on the verge of coverage at this area, they've advised that Wi-Fi Calling would be the best option.
What issues are you experiencing when using Wi-Fi Calling? If calls are of a poor quality or drop, this may be due to a number of factors such as:
- The download and upload speed of the Wi-Fi is lower than 1Mbps.
- A VPN is being used, which we're unable to support Wi-Fi Calling over.
- There may be a bandwidth issue with the Wi-Fi Connection that you're using, which we'd normally recommend rebooting the router, removing devices to reduce load, or contacting the Internet Service Provider (ISP).
