Water damage Phone

[anthony_white84]

I would like to know why Vodafone are saying my phone is water damaged and are refusing to repair it even though it has never been near water. I sent the phone off for repair and it was sent back with a picture which apparently proved water damage even though the picture is black and white and you can't even tell what your supposed to be looking at never mind if it is my phone. I was also told that a phone doesn't have to be in contact with water to get water damaged and it can be caused by boiling a kettle or changes in temprature that is just a joke and if that was the case then i have been sold a phone that is unfit for purpose. My girlfriend has exactly the same phone and hers was dropped in the toilet about 2 years ago and still works fine mine is newer than hers too. So how can a phone that can be so easily water damaged by a change in temprature or a boiling kettle survive being totally submerged in a toilet? I have been fobbed off constantly by Vodafones customer services departments and passed round from pillar to post. What can i do about this obvious scam? I've been a customer for 3 years and i am still paying my contract even though i am being ripped off. I was also told by an advisor on 191 that if i don't like the service i can pay to cancel my contract. What kind of customer service is that?

[63johnw]

Hi. There are various water sensors in a modern smart phone, if you send it to Vodafone and they see any of the sensors showing water then they cannot proceed.

The manufacturer has more scope on this issue so request your phone back and send it to Samsung, don't mention its been to Vodafone and see what they say.

http://www.samsung.com/uk/support/servicelocation/

[anthony_white84]

But won't Samsung just give me the same load of rubbish Vodafone have?

[anthony_white84]

And if these sensors had been showing water damage surely they would have sent a full colour photogragh of my phone showing these sensors not a black and white grainy close up of so called corrosion on a circuit board which you can't even see. Nobody metioned sensors they kept saying corrosion. I'm being shafted good and proper. I mean why are they giving people black and white photo's in this day and age anyway? Especially a company that sells the latest camera phones. The whole thing stinks.

[hrym]

Just go to Samsung.   If Vodafone have detected water damage, there's nothing they can do as all the manufacturers preclude their doing warranty work in these circumstances.   Don't mention what Vodafone have said, just let Samsung draw their own conclusions.

[anthony_white84]

But thats what i'm saying how can they have detected water damage when the phone has been no where near water? The phone can't be water damaged they haven't given me anything to back this claim up they are blatantly lying. I have been to Samsung today and they have told me that i need to take the phone back to where it was purchased.

[hrym]

The sensors are very sensitive and can be triggered just by a damp atmosphere - even keeping the phone in your pocket on a humid day can sometimes be enough.  Just go to Samsung.

[shelley47]

That's shocking - they never tell you these tings when you start the contract.... my goodness - Vodafone have really got you!

[hrym]

Just to (re)clarify.   Vodafone aren't, as a 3rd party repairer) allowewd by any of the manufacturers to carry out warranty work if there's any evidence of damage - including water damage.   Catch-22 also states that they can't tell you that, although we can here.

Go to Samsung, who will take a more pragmatic view and are likely to fix the fault if it's not actually caused by water ingress.

Most phones now are waterproof to a greater of lesser degree, but I believe the S6 wasn't.  This may have something to do with it.

[63johnw]

Not necessarily, like I say, they do have more scope to proceed further and there have positive outcomes using this route. Vodafone have stated their position so what have you got to lose?