What is the point of this forum?

[jhopkins]

Yesterday I spent a  fair  amount of time on this forum in an attempt  at getting  one of  my Suresignals  to work. This included provided a Technical support  person with an assortment of  data that she requested.  The response??....zero. This  prompted  me to loook through other posts and  the  patternt is a  standard one.....complainant details the problem, 'techie' expresses  regret and then asks omplainant to provide a list of data ( BB speeds, traceroutes  etc.) and then there is no response at all. So, my question is...does  this forum  serve  any useful function at all?......or is it just for  window-dressing?

[jhopkins]

Bump

[jeffkinn]

Your answer is that this forum provides a very useful service. Only general queries and information are in the public domain. Account specific assistance is given privately.

[jhopkins]

Thank you. So perhaps  you could tell me  why I had to give all  the persoanl  infoprmation  relating to my  SS/router/pc  in public here.....and how do I contact  this private assistance  that you mention.

[jeffkinn]

You have to wait for the team to contact you. All threads and posts are monitored but it takes at least 48 hours to get a response. Bumping a thread won't get it looked at any quicker.

[jhopkins]

OK..that's fine....it is now at least 5  days since  I posted  the  requested  data on here...in fact, the thread  has  been  inactive  for so long  that I can't  even locate  it  in the list of threads. So, just one question remains...is 5  days  more  or less than 48 hours? And while we're  chatting,  do you think it might be an idea if someone  from Customer  Services  had  a look at this  forum?...rarely  have  I seen  so much vitriol  from customers  as I see on this  site.....if I was  running  Vodaphone, I'd be worried  about losing my customer  base.