Why Can They Not Get This Right?

[shanerae123]

I have been on contract with Voda fone for over ten years.  I have ordered every iphone that has come out, always on launch day.  The experience has always been exactly the same- TOTAL SHAMBLES.

I have been waiting for this day for 6 months.

I have been trying to order since 7:45am today.  As of 10:11am I have still not been able to order.

The website keeps crashing.

The Chat does not work.

To get through on ANY menu option from the CS telephone service you get stuffed into a queue.  I waited in this queue for over an hour this morning, then the call dropped out.  I am back in the queue now.

Why doesn't Vodafone ever predict the volume of traffic and prepare propery?  Answer:  they could care less about their customers.  They may even hate their customers.

I bet that by the time I get through, they'll tell me something rediculous like 'it will be between 2-4 weeks for your handset to be delivered'.

[shanerae123]

me either

[richyboy1980]

Apple only annouced the iPhone 6 on Tuesday 9th September and then annouced pre-order for today. These dates may well have been floating around for a few weeks within the networks themselves but not public knowledge. 

My point was that EVERY year, this happens with EVERY network. No other network has improved over the years and I suspect none of them will.

[KD]

Hi all

Pre-orders are now working normally online. 

With it being the opening of pre-order all of our channels are busier than usual and while there are procedures and contingencies in place - demand is incredibly high on the first morning. 

I'm sorry for the inconvenience this morning but you should now be able to place your order and get through on 191 successfully (although there may still be a queue).

Thanks

K

[shanerae123]

and my question is...why not?

[richyboy1980]

Because the issues arise for a couple of hours a year, total waste of resources.

[Cjc_iow]

Systems never cope with peak demand and they are not intended to. it happens for a few hours every year. There would be no business case for investing in this level of infrastructure and the cost would end up being passed back to the customer. Which would you prefer?

I was trying to compare prices across all the networks this morning and every site was down, vodafone came back quicker than the others.

[shanerae123]

It's a bit like Christmas shopping.  All retailers hire a small army of temp staff to cope with demand for a couple exrta weeks of the year-because they know it's coming.  They also know that the couple of days running up to Xmas are the most lucrative of the year- just like iPhone launch week for phone providers.