Why was my topic removed?

[Anonymous]

Why was my topic removed last night about cooling off period? Someone from vodafone respond please.

[craigr98]

Didn't see your message, but the cooling off period is 30 days. Whats the issue that you are experiencing?

[Anonymous]

Won’t go into full details again but was on fibre 36 and upgraded to fibre 76 during cooling off period. That period has now finished but I’m in the middle of cooling off period now for fibre 76. Can I use that period to leave vodafone as service is shocking or does it mean I just go back to fibre 36?

[Nick89]

The cooling off period of 30 days applies to new contracts, if you upgrade your price plan,broadband package or home phone package, this doesn’t start off a new cooling off period.

Now  with regards to downgrading to something cheaper, it’s at Vodafone’s descretion, I know some providers let you downgrade within a contract but haven’t tried that with Vodafone yet.

[Anonymous]

After I upgraded agent told me there was a new cooling off period starting and I received email from Vodafone stating my contract end date was 18 months from the date I upgraded so surely that’s a new contract. Don’t forget when I upgraded I was in cooling off period for fibre 36. 

[Stacey87]

My understanding is the same as yours - by upgrading, you're entering into a new 18 month contract, and as such you start a new cooling off period during which you can leave without penalty.

[craigr98]

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@Stacey87 wrote:

My understanding is the same as yours - by upgrading, you're entering into a new 18 month contract, and as such you start a new cooling off period during which you can leave without penalty.

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That's what in hoping I'm desperate to switch. Have raised a complaint yesterday not heard back as yet.

[Anonymous]

I’m going to call them tonight, will probably be the usual hour on hold. Hopefully I’ll be in cooling off period so I can leave and not just go back to fibre 38

[DaneB]

Hi @Anonymous

We're sorry to hear of your recent experience with us.

We're unsure why your post has been removed - apologies for this.

You are able to leave or choose a different plan whilst you're in your 30 day cooling off period.

If you're thinking of leaving us, please click here. 

Is there anything esle we can help you with?

Side note: Thanks everyone of your help with your responses, it's really appreciated.

[craigr98]

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@dane_B wrote:

Hi @Anonymous

We're sorry to hear of your recent experience with us.

We're unsure why your post has been removed - apologies for this.

You are able to leave or choose a different plan whilst you're in your 30 day cooling off period.

If you're thinking of leaving us, please click here. 

Is there anything esle we can help you with?

Side note: Thanks everyone of your help with your responses, it's really appreciated.

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I have clicked the link and it doesn't work. How do I leave please?