blackberry bold not picking up sure signal

[poppydog66]

Hi, just got a sure signal v1 from ebay, set itup as per instructions, all lights on green as per set up, text recieved to say box is active and ready to use, blackberry not picking up signal, help please xx

[grolschuk]

Hi there.

What flavour blackberry is it that you have?

I know one of the models (8520 seems to ring a bell) is not a 3G model and will not be able to use the suresignal,

EDIT- Just re-read the title, and see it's a Bold, so that should be fine 3G wise... Just check 3G and 2G is selected in the Mobile Network options.

Other than that it may just need a poke from vodafone and some new software sending to it as it's moved location and may be confused.

Do you have the device's serial number so when the forum team get to your question, they know what device to look at.

[poppydog66]

Thanks, its set for 2g and 3g automatic selection but it does nt want to work lol just my luck.

 The serial number is 21223121738 for the intelligent techy guys

[poppydog66]

Any assistance welcome

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[poppydog66]

As requested

DOWN LOAD SPEED 7.10 

UP LOAD 0.80

PING TEST 111MS JITTER 15 MS LINE QUALITY B

IP:

94.14.210.246

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Alex Hollands>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 32 ms 31 ms 31 ms ip-84-38-37-32.easynet.co.uk [84.38.37.32]
4 27 ms 27 ms 27 ms ae99.edge3.London2.Level3.net [212.187.201.57]
5 29 ms 27 ms 32 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]

6 28 ms 27 ms 27 ms ae-3-3.ebr1.London15.Level3.net [4.69.141.189]
7 30 ms 29 ms 28 ms ae-42-42.ebr1.London1.Level3.net [4.69.167.22]
8 74 ms 28 ms 27 ms ae-58-113.csw1.London1.Level3.net [4.69.153.122]

9 30 ms 27 ms 28 ms ae-121-3507.edge4.London1.Level3.net [4.69.166.9
]
10 47 ms 47 ms 48 ms 195.50.122.66
11 138 ms 200 ms 140 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Alex Hollands>

C:\Documents and Settings\Alex Hollands>

Serial number 21223121738

hope this make sense

Alex

[poppydog66]

Bump

[Retired-Andy]

Hi poppydog66,

Your speed test, ping test and traceroute are fine.

Your IP address is on our whitelist, so no problems there either.

I’ve replied to your other post here asking your to do a factory reset.

Follow the process and let me know how you get on.

Cheers,

Andy

[poppydog66 · Accepted solution]

It worked, happy days,  thanks for your help