Vodafone Suresignal V2 not working (Flashing Icon next to power LED)

[Sicordsky]

We have got two Vodafone Sure Signal Boxes which have been working fine for over a year now, until yesterday when they both stopped working. They both have the flashing white icon next to the power led, but not the phone icon. We have a reasonable internet connection, and hgood ping at the property and have been through the troubleshooting steps, and have reset the boxes yesterday. The "My Vodafone" section of my account login is showing both boxes as active. I have performed a PathPing, and TraceRT and am not sure exactly what it is telling me, but potentially it doesnt look great!

Any help would be gratefully received.

V2 Boxes: Serial number 40112200932  /  Serial number 40120941089

Simon.

PathPing:

C:\Documents and Settings\Simon PathPing 212.183.133.181

Tracing route to 212.183.133.181 (Vodafone)over a maximum of 30 hops

  0  SPC-Ultrabook [192.168.1.102]

  1  192.168.1.1

  2  vhcgclu-01.mh.uk.mdnx.net [135.196.109.5]

  3     *        *        *

Computing statistics for 75 seconds...

            Source to Here   This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           SPC-Ultrabook [192.168.1.102]

                                0/ 100 =  0%   |

  1    5ms     1/ 100 =  1%     1/ 100 =  1%  192.168.1.1

                                0/ 100 =  0%   |

  2   10ms     0/ 100 =  0%     0/ 100 =  0%  vhcgclu-01.mh.uk.mdnx.net [135.196.109.5]

                              100/ 100 =100%   |

  3  ---     100/ 100 =100%     0/ 100 =  0%  SPC-Ultrabook [0.0.0.0]

Trace complete.

Tracert:

C:\Documents and Settings\Simon >tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     2 ms     2 ms     3 ms  192.168.1.1

  2     3 ms     3 ms     3 ms  vhcgclu-01.mh.uk.mdnx.net [135.196.109.5]

  3     *        *        *     Request timed out.

  4     *        *        *     Request timed out.

  5     *        *        *     Request timed out.

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9   139 ms    94 ms    86 ms  lndgw2.arcor-ip.net [195.66.224.124]

 10    92 ms   117 ms    84 ms  85.205.116.2

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[Retired-Wayne · Accepted solution]

Hi Sicordsky and welcome to the eForum,

It looks like there may be an issue with your connection.

I can see that the connection is reaching our servers as our IP address is the last one on the tracert, but as we can’t see the other steps, the problem may lie here.

What happens if you try the tracert again? Do you get the same result?

Have you tried resetting your router?

Thanks

Wayne

[Sicordsky]

Hi Wayne,

Thanks for your reply, its now a solved problem. I managed to get through to a very helpful Vodafone Tech Support person on the phone today, and he reset the SS Box from his end and both boxes are now working again. We have had some power and internet issues over the past few weeks (weather related) which I think have not helped matters. 

Many Thanks

Simon.