blackberry user not receiving emails

[HRosenberg]

I have a similar problem to that posted by jermainec . I have had no e-mails since last week and whilst the phone says my e-mails are 'activated' the Account management say it is unable to access. I did update software but that made no difference.

A diagnostic test seemed to show a successful Blackberry registration but did not connect to Blackberry. A ping test using the code  failed.

Phone and internet do work. 

This phone is a Curve 9320 and has had no problems like this since I've had it (2 years)

taken battery out numerous times, hard and soft reset, no effect. Any ideas?

thanks

HRosenberg

[Retired-Kay]

Hi HRosenberg, 

Please try the following;

-Menu
-Settings / Options
-Advanced Options
-Host Routing Table
-Menu Key
-Register Now.

This will send the correct internet settings to your phone. 

Thanks, 

Kay

[HRosenberg]

Thanks but I tried that and whilst I got a registered ok message it still wouldn't register e-mails.

However, this morning the ping worked and the e-mail server is now up and running (at least for me). I did have to renter all my e-mail details again, as they had all been wiped, in order to get it working.

I do think it would have been good of Blackberry to post something saying that some users would be off e-mail line for a week, rather than let me suffer and assume it was at my end.

Thanks anyway.

[Retired-Laura]

Hi HRosenberg,

Thanks for the update.

Laura