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changing to a micro sim from a standard sim & keeping my number

mrslg
3: Seeker
3: Seeker

Hi, I have a new phone which requires a micro sim, I called in-store this morning and they arranged the new micro sim and the transfer of my number from my existing standard sim to the new sim.  I was told it would take an hour and my old sim card would disconnect and the new one set up.  However I still can't register my new one and my old sim is still working, is there anything else I need to do to enable my new sim and phone to start working.  I am on payg and moving to a galaxy s4 mini

Many thanks

Lynng

9 REPLIES 9

63johnw
17: Community Champion
17: Community Champion
Hi, it can take up to 24 hours, you could try turning your devices off for a few minutes then back on.

Thank you tried turning on and off intermittently to check if that helps, reboot is usually an IT first response. I'll see what happens tomorrow and keep trying.

63johnw
17: Community Champion
17: Community Champion
OK, worth a try, see what its like tomorrow and post back.

Thank you and will do

Hi

Been well over 24hrs and still not transferred over, do you have any suggestions. Tried turning on & off, removing the battery & registering on an intermittent basis but no luck.

Many thanks

63johnw
17: Community Champion
17: Community Champion

Hi, I would give livechat a try.

Hi just been onto live chat and hopefully in 2-3hours I should be up and running thanks for your assistance

63johnw
17: Community Champion
17: Community Champion
Fingers crossed

Ah well, still not working looks like I will be contacting support again tomorrow