Hi @stephenmcp68
The deals / offers / discounts offered to you - were they supported by texts or emails or if by Live Chat a copy of the Chat Transcript ?
An “offer” is just that until it’s been accepted by both parties and then becomes a contractual agreement. Particulars that are discussed are normally logged in a persons account notes.
If you want to leave Vodafone at the Early Upgrade Stage then you’ll be liable for what’s left of the contract to run known as the Early Termination Fee.
If you wish to leave I’d suggest to wait until your contract has run full term and then give 30 days notice if you do not wish to keep your number or ask for a PAC Code and give that to an alternative Network within 30 days of issue. Give it to the alternative Network close to your Vodafone contract end date. When the new Network uses the pac Code this will automatically cancel your Vodafone contract. No 30 days notice is required.
With either avenue Vodafone will send you your final bill in approximately two weeks. They’ll take final payment and apply and applicable refunds.
Please leave your Direct Debit in place.
Once everythings paid you’ll be sent a £0 bill and Sorry your leaving letter.
Can I just add that I assume Vodafone have provided a useable service where you live, work and commute. Not every Network provides the same coverage everywhere so do test out Networks via Payg SIM cards. Don’t go by online checkers.
You may find Vodafone is better and moving Network may give you a deal but comes with service / networks connection and data speeds issues.
My suggestion is to wait until your contract is very near it’s end and ring 191 and choose ‘Thinking Of Leaving’ to get through to retention’s to see what they can offer. At the end of your contract your in a stronger position to barter a deal.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
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