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extra text bundle

starprincess
2: Seeker
2: Seeker

Hi how do I stop the extra text bundle from automatically renewing, I have looked on the site and it says ring 2345, which i have and none of the options give me the way to stop the bundle from renewing, any help appriciated thank you,

1 ACCEPTED SOLUTION

AnnS
17: Community Champion
17: Community Champion

Hi @starprincess

 

You can cancel the extra texts by following the link below.

 

How do I manage My Extras?

 

If you have any problems cancelling, Live Chat or Customer Services will help.

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3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

You could try Live Chat or ring 191 Customer service. 

 

The ’Live Chat‘ Option is found in the 'Contact Us' Link at the foot of the forum page. Please use a Computer to use this service. You may need to leave the Live Chat window page open a short time for Live Chat to initialise and for an Agent to become available. By using Live Chat you can also keep the chat logs. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

AnnS
17: Community Champion
17: Community Champion

Hi @starprincess

 

You can cancel the extra texts by following the link below.

 

How do I manage My Extras?

 

If you have any problems cancelling, Live Chat or Customer Services will help.

Hi thanks for that sorted it from your link have a good day