flashing red light two solid orange lights

[weedraker]

I'm trying to set up my v3 suresignal.

I have a flashing red light,the next light is off, then two solid orange lights.

[URL=http://www.speedtest.net/my-result/3592057250][IMG]http://www.speedtest.net/result/3592057250.png[/I...

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/100715542.png[/IMG][/URL]

IP 2.103.24.55

serial number 40130429950

traceroute details.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1   2    23 ms    22 ms    22 ms  host-2-103-24-1.as13285.net [2.103.24.1]   3    27 ms    27 ms    27 ms  host-78-151-230-45.as13285.net [78.151.230.45]   4    28 ms    28 ms    28 ms  host-78-151-230-20.as13285.net [78.151.230.20]   5    28 ms    28 ms    28 ms  host-78-144-1-14.as13285.net [78.144.1.14]   6    28 ms    28 ms    28 ms  xe-1-0-0.xcr1.lns.cw.net [195.59.77.21]   7     *        *        *     Request timed out.   8     *        *        *     Request timed out.   9     *        *        *     Request timed out.  10     *        *        *     Request timed out.  11     *        *        *     Request timed out.  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

Can anyone help?

Regards

Michael

[weedraker]

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1     1 ms    <1 ms    <1 ms  192.168.1.1  

2    22 ms    22 ms    22 ms  host-2-103-24-1.as13285.net [2.103.24.1]  

3    27 ms    27 ms    27 ms  host-78-151-230-45.as13285.net [78.151.230.45]  

4    28 ms    30 ms    28 ms  host-78-151-230-20.as13285.net [78.151.230.20]  

5    29 ms    28 ms    28 ms  host-78-144-1-14.as13285.net [78.144.1.14]  

6    28 ms    28 ms    28 ms  xe-1-0-0.xcr1.lns.cw.net [195.59.77.21]  

7     *        *        *     Request timed out.  

8     *        *        *     Request timed out.

Hopefully thats easier to read.

[Retired-Matt_B]

Hi weedraker,

Your Sure Signal isn't reaching our servers.

To help remedy this I've forced a resycn through from our end. Please follow the steps below to complete the process:

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour

Thanks,

Matt B

[BradleyMcBain]

Ping 31ms, Download 77.15Mbps, Upload 35.78Mbps

IP: 188.65.100.135

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  10.0.1.1 (10.0.1.1)  3.852 ms  1.334 ms  0.941 ms

 2  188.65.100.129 (188.65.100.129)  9.473 ms  8.691 ms  8.875 ms

 3  ysp-itc-rt2.yorkdataservices.com (188.65.98.41)  708.375 ms  46.573 ms  11.759 ms

 4  lon-the-rt2.yorkdataservices.com (188.65.98.37)  95.761 ms  16.457 ms  16.993 ms

 5  v312.core1.lon1.he.net (216.66.86.77)  18.357 ms  17.254 ms  22.123 ms

 6  10ge3-1.core1.lon2.he.net (72.52.92.222)  14.574 ms  14.690 ms  18.354 ms

 7  ae0-1802-xcr1.lsw.cw.net (195.66.224.182)  14.386 ms  14.808 ms  15.819 ms

 8  ae22-xcr1.lns.cw.net (195.2.30.61)  14.462 ms  15.086 ms  14.330 ms

 9  * * *

10  * * *

11  * * *

12  * * *

[DaveCD]

Hi BradleyMcBain,

I can see that the IP address isn't matched within our range so I've requested for this to be added and it can take up to 48 hours.

Please provide your Sure Signal serial number.

DaveCD