Sure Signal - BT - Not infinity

[globalavs]

Just moved over to BT, everythign worked fine last week. Now we have two flashing lights constantly as though its trying to connect.

Tried full reset.

results from tests are as follows:

3.81 down 0.77 up

30ms Jitter 4ms

IP 81.133.0.77

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Phil>pathping 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

0 Phil-Laptop [192.168.1.111]
1 GLOBALSCREENMED [192.168.1.1]
2 10.0.0.1
3 BTHUB3 [10.3.0.1]
4 host81-134-112-1.in-addr.btopenworld.com [81.134.112.1]
5 213.120.182.141
6 213.120.161.82
7 31.55.164.93
8 31.55.164.107
9 109.159.248.95
10 core2-te0-15-0-15.ilford.ukcore.bt.net [109.159.248.36]
11 peer2-xe3-1-0.telehouse.ukcore.bt.net [109.159.254.229]
12 t2c3-xe-11-2-1-0.uk-lon1.eu.bt.net [166.49.211.198]
13 166-49-211-254.eu.bt.net [166.49.211.254]
14 * * *
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Phil-Laptop [192.168.1.111]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% GLOBALSCREENMED [192.168.1.1]
0/ 100 = 0% |
2 3ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
3 4ms 0/ 100 = 0% 0/ 100 = 0% BTHUB3 [10.3.0.1]
0/ 100 = 0% |
4 36ms 0/ 100 = 0% 0/ 100 = 0% host81-134-112-1.in-addr.btopenwor
ld.com [81.134.112.1]
0/ 100 = 0% |
5 39ms 0/ 100 = 0% 0/ 100 = 0% 213.120.182.141
0/ 100 = 0% |
6 41ms 0/ 100 = 0% 0/ 100 = 0% 213.120.161.82
0/ 100 = 0% |
7 38ms 0/ 100 = 0% 0/ 100 = 0% 31.55.164.93
0/ 100 = 0% |
8 33ms 0/ 100 = 0% 0/ 100 = 0% 31.55.164.107
0/ 100 = 0% |
9 37ms 0/ 100 = 0% 0/ 100 = 0% 109.159.248.95
0/ 100 = 0% |
10 46ms 0/ 100 = 0% 0/ 100 = 0% core2-te0-15-0-15.ilford.ukcore.bt
.net [109.159.248.36]
0/ 100 = 0% |
11 42ms 0/ 100 = 0% 0/ 100 = 0% peer2-xe3-1-0.telehouse.ukcore.bt.
net [109.159.254.229]
0/ 100 = 0% |
12 42ms 0/ 100 = 0% 0/ 100 = 0% t2c3-xe-11-2-1-0.uk-lon1.eu.bt.net
[166.49.211.198]
0/ 100 = 0% |
13 37ms 0/ 100 = 0% 0/ 100 = 0% 166-49-211-254.eu.bt.net [166.49.2
11.254]

Trace complete.

please advise

[Ben_H]

Hi globalavs,

Thanks for posting those details. 

Looking at your speedtest results, your download speeds fall below the recommended 4.13Mbps needed for Sure Signal to work. I'd recommend speaking to your ISP about your speed options.

We're also aware of a compatibility issue with BT HomeHub 3 units should you be using one of those.

Many thanks, Ben