flashing red power light with static orange internet light.

[tanksta]

hi, i recently purchased my sure signal lesss than a month ago, it has been working fine up until yesterday when all im now getting is a flashing red power light and a static orange internet light.

not sure which version my sure signal is but it is one which plugs in and sits directly in the plug socked with another plug socket built into it. it has a power red power light, and 3 icon lights which are internet light, sevice light and users light.

things i have done so far..

changed ethernet cable

switched to a different ethernet port on my router

reset my router

unplugged sure signal for 2 minutes

set my firewall on my router to off

forwarded ports directly for my sure signal

reset my sure signal..

(the steps for a hard reset did not work, i was instructed to hold reset until all lights came on or flashed.. no lights came on or flashed even after 1 minute of holding in the reset button, i did carry on the procedure anyway and unplug the power and in again while holding the reset button anyway and im still getting the same result)

a different type of reset was told to me too.. hold reset, while holding reset unplug and plug back in ethernet cable, continue to hold reset for until a total duration of 20 seconds pass then let go of reset.

my speed test is 67 ping, 3.5 meg download, 350kbps upload

[ukricardo]

Hi,

Yes the SureSignal is still not working.,..  The serial number of the unit is: 40131627834

Thanks

[Retired-Kay]

Hi ukricardo, 

I've done a resync for you, please reset the Sure Signal to make sure this completes;

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

Hi bobin, 

We do have thousands of customers successfully using the Sure Signal so it's not an issue for everyone. Can you do another reset for me and let me know what light sequence you now see? 

Thanks, 

Kay

[Roadrunner100]

Hi Tech team

My VSS serial number 40130609965 is definitely not working as it should be. Please scroll up to see all the tests and results. You even replied to say you had resynched and I have reset it a dozen times. We have 2 VSS in our house as it's a big property and one is not sufficient to cover the whole house., The day I posted initially both VSS were showing the static red and flashing orange but the one at the back of the house is working fine so it is definitely not a problem with my broadband.

I am a homeworker and I can't have my phone dropping out mid calls all the time. I need to have more positive action. I think I need to exchange my VSS for a different one. Please can you action this and tell me how to proceed.

Also please donn't ask me to undertake more time consuming tests I am trying to run a business and I don't have time for this. I have wasted hours already. Please just send me a replacement VSS that works!

Thank you

[Retired-Kay]

Hi Roadrunner100, 

Looking at your initial traceroute your upload speed is 0.38Mbps. Version 3 SS needs 0.36Mbps to work. 

I don't think the issue is the device (this can be tested at a different location to make sure). The Internet connection isn't enough to run two Sure Signals successfully. We also need to take into account other devices will be using the bandwidth as well (iPads/laptops/games consoles etc). 

It would be worth speaking to your Internet provider to see if there is something they can do regarding improving the connection. 

Thanks, 

Kay

[bobin]

Hi Kay,

Thanks for looking and the re sync of my SSV3,it is working at the mo so I am leaving well alone.

PS

let's agree to disagree about the level of  and support on these things service. 

 But your help is appreciated.Hi bobin, 

[Roadrunner100]

Hi My VSS is the 3rd generation one (small and has 3 pin plug outlet) and if you hold the reset button underneath the lights don't go out. How do I reset my VSS?

That said, it appears to be behaving itself at the moment but the service does seem intermeittent so It could do with a reset I think. 

Thanks

[bobin]

Ye Vphone tell you to hold until the lights gos out but from my experience they don't but not surprising they don't know how the thing works.

I find that holding in the button whilst plugged in for 30 seconds and then still holding the button pull out of the socket and keep holding for 30 seconds release button and then plug back in.

Not saying this is the correct way but it appears top work for me.

[bobin]

I knew it was too good to be true SSV 3 working fine for 3 days got a sync Vphone end did my bit and yes you used it just dropped out on me.

Will someone at Vphone sort these problems out and be honest there can’t be that may users with faulty equipment there can’t be that may