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how do i reactivate my pay monthly sim card?

debzho
2: Seeker
2: Seeker

‎02-12-2014 02:37 AM

I am due to receive my new phone today due to an early upgrade and was told that I may lose signal, which I now have, and will need to reactivate my SIM card if it happens by calling 191. Unfortunately as I have no signal, I am unable to do so. Once I receive my new phone, will I then get signal back or will I still have the same issue?

Please can you help? 

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1 REPLY 1

63johnw
17: Community Champion
17: Community Champion

‎02-12-2014 07:28 AM

Hi. If you can get to a vodafone store they can sort this out.

You could also try livechat, go via the contact us psge following the pay monthly line (if you are pay monthly) and follow the route of cant find what your looking for sort of question route til you get to the livechat option.

If there isnt a rep available leave the window open for a few minutes