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18-09-2014 01:51 PM
I ordered an iPhone 6+ 128GB in every colour at 8:01:01 BST (I checked this against the FOCS 1 atomic clock in Switzerland at the time of ordering) having spent the entire night awake incase I overslept and was unable to call 191 on time that morning. In addition to this, I was also camped outside the Vodafone call centre HQ in case I was unable to get through on 191 (and I also ensured I had my 3G enabled laptop with me so that I could order online in case I was denied access to the building). I then repeated the above in respect of the 16GB models and 64GB models in every colour, meaning that I am expecting to receive nine handsets this Friday 19th.
I have been calling 191 and speaking with the customer services team through Live chat every 6 minutes since 10am on Monday trying to find out the status of my order - and I am being told different things each time.
To make matters worse, the tracker (which I have set up a live feed of and is being projected onto the bedroom wall at home and in my office) still has my order down somewhere between stage 2 and stage 3.
I need to know when the phones will be delievered to my home. Not only have I taken the day off work (I wasn't bright enough to think of getting the phones ordered to my work address), but it is also because I have sold my home in order to finance the purchase of the iPhones (I do not mind downgrading my house so long as I get a phone with a 5.5 inch screen) and I am hoping to exchange later on Friday afternoon. I simply cannot afford for the iPhones to be delivered late.
Additionally, I have spent the last ten days imagining what life would be like with an iPhone 6 + and I think that my world would be absolutely shattered if I had to spend this weekend with my current handset, which is JUST an iPhone 5s. Although my current iPhone 5s is in fact running the same iOS8 as the phones I have ordered and makes calls/texts etc in the same way, it is absolutely essential that I have the 6+ handsets on Friday because I was hoping to take a photo of my dinner on Friday evening. Without the image stabilisation that the 6+ offers, I will be unable to take any such photo to the requisite quality (particularly if I am shaking with rage that my iPhone 6+s have not been delivered).
I appreciate that supply ultimately comes down to the manufacturers rather than the networks (who simply supply whatever handsets they receive) and I also appreciate the magnitude of the logistics involved in delivering tens of thousands of handsets on the same day. That being said, I have been a loyal Vodafone customer for several dozens of months (almost 24 to be precise) and I will gladly take my custom elsewhere if I do not get an update on my specific deliveries shortly and/or receive my handsets on Friday. [/satire]
18-09-2014 05:00 PM
@shane12345 wrote:it's one of those jokes that's not a joke at all.
The thing is that all of the supply/demand issues cannot be avoided-true enough. However, the shocking communication is easily avoidable. Don't tell lies to people. Simple.
This. The issue has really been the poor communication, but its the same every year.
As far as the whole "taking a day off work" thing is concerned, well in most cases you only have the choice of delivery to a store or the account address which for most of us is our homes. Having been a victim many years ago of a fraudulent upgrade on my account, I'm actually glad that this security measure is now in place.
It is frankly far too easy to gain access to someones account and order a new phone/upgrade unless additional security flags are in place on the account.