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iPhone 7 Plus order vanished from system!

WillL
1: Seeker

What a joke.  I pre-ordered the iPhone 7 Plus via 191 on the 9th September and was advised that it would be delivered by DPD on the 16th.

 

The 16th comes and besides the phone call I made to place the pre-order there's been absolutely no communication from either Vodafone or DPD and no sign of the iPhone.  So, I call 191 to find out what's going on only to be told there's no sign of an order for the iPhone 7 Plus against my account.

 

I was offered the option of placing a new order, but there would be a delay of up to 8 weeks.

 

I was already considering leaving Vodafone.  Now, that decision hs been made much easier.

1 REPLY 1

Retired-LouiseE
Moderator (Retired)
Moderator (Retired)

Hello @WillL

 

I'm sorry to hear about this situation, I completely understand your frustration and distress. 

 

I am going to send you a Private Message with further help on this. 

 

Louise