iPhone5 not working with Suresignal

[AndyGroveWalk]

Hi,

I've just switched from Android to iPhone5 and its not working with my sursignal. Is a resync required? I've removed the phone number and re-added it as a user and also tried rebooting the suresignal but neither seem to have worked.

Suresignal serial number: 40120104662

Speed test results: Download 29.74Mbps, Up 8.17Mbps

Ping test: 19ms, Jitter 1ms

IP Address: 109.152.130.161

Traceroute results:

[Retired-James]

Hi AndyGroveWalk,

Thank you for your post here.

From what I can see everything looks fine.

We have seen a number of customers with similar issues where a re-sync has resolved everything for you.

To see if this sorts everything out for you I have re-synced the Sure Signal for you today.

Please can you leave this for one hour and let me know how you get on.

James

[AndyGroveWalk]

Hi James,

I'm at work at the moment. Won't be home until about 6pm so I'll see what's happening when I get home and let you know.

Andy

[AndyGroveWalk · Accepted solution]

Hi James,

All seems to be working fine now. Thanks for your help.

Andy